PROPERTY ASSISTANT

Administrative Support

• Assist the PA with all administrative tasks, such as maintaining accurate records of resident information, maintenance requests, and property expenses
• Perform general administrative tasks and provide clerical support to the assigned property management team.
• Prepare, process, and archive various types of documentation and paperwork, including timesheets, family information sheets, requisition forms, and various agreements and contracts.
• Process construction bond applications and refund requests, including coordination with Accounting for payments and refunds.
• Conduct regular inventory of supplies and initiate requests as needed.
• Work closely with Property Admin to keep up-to-date information on commitments and responsibilities and follow up appropriately.
• Assist customers' concerns and endorse them to the property admin and facilities engineer for further action.
• Other duties that the Property Administrator and Supervisors may assign

Technical Support

• Coordinate maintenance and repair activities for residential units and common areas. Schedule appointments with contractors and vendors, monitor work progress and ensure timely task completion.
• Provide technical support to residents and maintenance staff for plumbing, electrical systems, appliances, and other issues.
• Assist in troubleshooting problems, performing minor repairs, and escalating complex issues.

Financial Management

• Timely processing of the monthly billing of utilities and service contractors.
• Track the payment status of all monthly billing from RFP preparation to check release.
• Keep records of the operational expenses of the property versus budget.

Coordination and Correspondence

• Serve as a point of contact for residents regarding maintenance requests, lease inquiries, and general concerns.
• Address resident complaints and inquiries promptly and professionally, ensuring high satisfaction.
• Handle routine correspondence and respond to general inquiries related to property administration.
• Act as liaison, relaying information and documents between departments and team members.
• Organize meetings between team members and inter-department coordination across branches.