Project Manager for Awesome CX by Transcom - Davao

Project Manager for Awesome CX by Transcom - Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team!

Be a Project Manager for our Awesome CX by Transcom Davao site. This role is responsible for understanding clients’ business needs, driving the implementation of new services, and managing the overall performance through the transition/ hand-off to the operational account owner.

Join our Awesome CX by Transcom Family as a Project Manager

• Manage end-to-end success of multiple, concurrent and complex projects, working with cross-functional teams
• Develop project plans using appropriate project methodology, defining key deliverables, responsible parties, and timelines
• Ensure the project meets profitability targets and budgets throughout the project and implementation timelines
• Hold the project team accountable
• Create project status, update documents/ dashboards and effectively communicate status to project stakeholders, including risks, action items, decisions and documentation of meetings
• Lead implementations of new business, from scoping to project closure; transitioning new clients from concept to execution
• Develop and build client business relationships by delivering a positive new client onboarding experience

What we are looking for:

To be successful in this role you must…

• Strong sense of ownership, interpersonal and collaboration skills and success working in a global, virtual team environment
• Ability to influence without authority
• Manage expectations of internal and external stakeholders across organizational levels, including exercising influence without authority
• Be able to see the larger picture while maintaining attention to detail
• Bring experts from a matrixed environment together to create an effective team
• Strong ability to set priorities and timelines, yet be flexible throughout the project lifecycle
• Strong written and verbal communication and presentation skills, including presenting to internal and external leadership
• Understanding of key metrics and best practices in the CX space
• Experience in executing complex customer-focused initiatives from scratch to scale, including new business implementations
• Proficiency with MS Project/ Smart Sheet, MS Office and G-Suite of products
• A university degree or equivalent higher qualification, preferably in Business
• Be fluent in written and spoken (Business) English
• Have 10+ years of project management experience managing Business projects
• Familiarity with project management tools and/or software
• Project Management Certification: PMP, Six Sigma, or equivalent, or willingness to secure certification in the first 6 months
• Be able to travel up to 30% of the time
• Be available to work during US Business hours (8:00 AM – 5:00 PM ET/ CT/ PT)

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!