Project Manager

Intelligent Technical Solutions


Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote

Job Description:

We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!

Job Responsibilities:

Expected Results:

  • Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.
  • Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.
  • Foster a culture of effective teamwork, contributing to the success of every project.
  • Create and maintain comprehensive project documentation.
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs.

Prior Experience:

  • Minimum of 2 years leading project deployments, or relative experience
  • Strong technical understanding of project components and systems.
  • Exceptional problem-solving skills and a proactive approach to optimization.
  • Outstanding communication and collaboration abilities for effective stakeholder engagement.
  • Client-focused mindset with a commitment to ensuring client satisfaction.
  • Flexibility, adaptability, and a service-centric approach to project execution.

Job Qualifications:

  • Experience working with remote teams is desired.
  • Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
  • Ability to work in a fast-paced, and at times high-pressure consulting environment.
  • Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
  • Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.
  • Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.

Preferred Areas of Expertise:

Ideal candidates have demonstrable experience in the following areas:

Project Management Methodologies:

  • ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.

Technical Skills for Project Oversight:

  • Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.
  • System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.
  • Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.

Job Requirements:

  • A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
  • Excellent command of the English language both spoken and written 
  • Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
  • Able to pass our online behavior and cognitive assessments.
  • Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.00/hr and may vary by experience and location.

Benefits:

  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
  • Night Shift Bonus
  • Salary Advancement/Loan
  • Health & Wellness Program
  • Company-paid training and certification

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