Project-Based Email/Chat Customer Service Associate | Music Streaming | Davao

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As an Email/Chat Support Associate, you will deliver customer service to the customers and clients of one of the world’s biggest music, podcast and video streaming service, all via email or chat.

KEY RESPONSIBILITIES

• Handle Email/Chat/Calls for the customers using the provided tools
• Resolve the customer's issue. Establish and maintain rapport with consumers
• Accurately capture all required information in the respective tools
• Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
• Complete all given tasks within the time specified
• Adhere to the rules and regulations of the company
• Adhere to the non-disclosure agreement

MINIMUM QUALIFICATIONS

• Finished at least 2 years in college (or High School Graduate + relevant work experience)
• Excellent English written and verbal communication skills
• Working knowledge on computers
• Good customer service and problem solving skills
• Meet the specific daily targets with respect to the Key Result Areas

WHAT WE OFFER:

• Competitive compensation package
• Paid training
• HMO + free dependent
• Life insurance
• Paid time-off
• Sick leave conversion
• Enrich program (Educational support for employees)
• Annual performance-based merit increase
• Employee recognition
• Professional development
• Employee Referral Program
• All mandatory statutory benefits
• Equal employment opportunity
• Career advancement opportunities