PROJECT-BASED Customer Service Associates | Healthcare Program | Davao

Are you a Customer Service Associate seeking a fulfilling global career? This opportunity at Sutherland is perfect for you!

Sutherland partners with marquee clients across major industry verticals. With our head office in Rochester, New York, USA, we operate in 60 locations across 19 countries, supporting 8 industries. Our focus is on delivering visible business results and enhancing customer experiences.

As a Customer Service Associate, you will provide exceptional service to our customers and clients. Your responsibilities will include:

Key Responsibilities:

• Responding to inbound calls, emails, chats, and other web interactions
• Listening to and addressing customer concerns and needs
• Providing accurate support, answers, and resolutions professionally and confidently
• Documenting processes and actions taken in each transaction
• Maintaining expertise in computer tools and telephone etiquette
• Adhering to assigned schedules
• Meeting or exceeding productivity, availability, and quality standards
• Ensuring the highest quality of service to meet or exceed client expectations

Qualifications:

• Bachelor’s degree or equivalent business experience
• Experience in sales, marketing, customer service, and/or relevant administrative tasks
• At least 6 months of BPO experience (not mandatory)
• High school graduates are welcome to apply!
• Excellent written and verbal communication skills in English
• Strong reading comprehension
• Ability to present information clearly, listen effectively, and influence and persuade others
• Proficiency with computer and technology tools as needed

WHAT WE OFFER:

• Competitive compensation package with performance-based incentives
• Comprehensive paid training to support professional growth
• HMO coverage plus free dependent benefits
• Life insurance for peace of mind
• Paid time-off and sick leave conversion
• Enrich program offering educational support for personal and career development
• Annual performance-based merit increase
• Employee recognition programs to celebrate achievements
• Professional development opportunities to enhance skills
• Employee Referral Program with rewards for successful referrals
• All mandatory statutory benefits to ensure employee welfare
• Equal employment opportunity fostering a diverse and inclusive workplace
• Career advancement opportunities within the company