Program/Project Management Lead

Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.

Role Overview
The Training Lead will be responsible for managing and enhancing the UKG Ready training curriculum for Project Managers and Solution Consultants involved in implementation projects across HR, TLM, and Payroll domains. This role will focus on reviewing, updating, and standardizing training materials to ensure relevance and accuracy, while also administering, tracking, and managing the completion of training programs. The Training Lead will collaborate closely with our SMEs and Delivery Leads to ensure all consultants are fully equipped with the knowledge and skills needed for successful implementations of the UKG Ready system.

Key Responsibilities

• Curriculum Management
• Review, update, and maintain training curriculum for Project Managers and Solution Consultants focused on HR, Timekeeping, and Payroll software implementations.
• Ensure training content remains current, accurate, and aligned with evolving project and client needs.
• Develop and update supporting training resources (guides, presentations, job aids, e-learning modules).
• Training Administration & Delivery
• Administer training sessions and ensure smooth scheduling, communication, and logistics.
• Track and manage training completion across learners, ensuring compliance with program requirements.
• Provide direct facilitation of selected training modules when required.
• Monitoring & Continuous Improvement
• Monitor training effectiveness through assessments, feedback, and performance indicators.
• Identify knowledge or skill gaps and implement improvements to training materials and methods.
• Maintain accurate training records and report progress to leadership.
• Stakeholder Engagement
• Collaborate with SMEs, project teams and delivery leads to ensure training meets operational and project delivery requirements.
• Provide recommendations on training enhancements and best practices to strengthen project manager and solution consultant readiness.

Qualifications & Skills

• Bachelor’s degree in Human Resources, Education, Organizational Development, Business, or related field.
• 3+ years of experience in training design, administration, or learning and development, preferably in software implementation or HR/payroll domains.
• Familiarity with HR, Timekeeping, and Payroll processes and/or systems implementation.
• Strong curriculum development and instructional design experience.
• Excellent facilitation, presentation, and communication skills.
• Proficiency with Learning Management Systems (LMS) and e-learning tools.
• Strong organizational and project management skills with the ability to oversee multiple initiatives.

Key Competencies

• Attention to detail and process orientation
• Stakeholder collaboration and communication
• Ability to translate complex systems/processes into clear training materials
• Adaptability in a dynamic project environment
• Continuous improvement mindset

Minimum 2 year(s) of experience is required