Program & Project Management Sr. Analyst

Accenture in the Philippines


Date: 2 days ago
City: Mandaluyong City
Contract type: Full time
JOB DESCRIPTION:


  • Serve as SME to support client solutions/ facilitate discussions as appropriate in the IT infrastructure / cloud Contact Centre space.

  • Work with the support teams to review the existing build (network, IP telephony, Cloud infrastructure etc.) and liaise with business process owners and Technology Operations for a consistent, standard architecture for the contracts.

  • Participate in root cause analysis with internal teams, vendor and client technical teams. Work with respective support teams to help identify action Items and corrective action for further improvements.

  • Maintain documentation for continuous service improvement and knowledge base of technical resolutions for common or recurring problems.

  • Mentor team members.

  • Actively support leads for new sales bid, RFPs etc.


    • JOB QUALIFICATION:


  • At least 3 years of relevant project management experience

  • At least 1 year of supervisory experience

  • Advanced proficiency of MS Excel, PowerPoint

  • Experience with Technology project management, customer relationship, Stake holder management, business development and IT security


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