Program Management Specialist - PgM

Join Us!

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

As a Project Coordinator on our team, you will create comprehensive action plans and roadmaps to direct resources, budgets and timeframes for projects. You will perform various coordination duties such as scheduling and leading of meetings, ongoing stakeholder support and leadership reviews. This will include working directly with partners to ensure deliverables are met consistently on time. You will also support the team by managing all incoming partnership requests, ensuring that they are properly scoped and budgeted to ensure timely delivery. Lastly, you will also support the creation of a partnership clearinghouse and capacity strategy, in conjunction with Googlers to ensure staffing needs are met.

Position Responsibilities

• Provide end-to-end project coordination in collaboration with gTech Knowledge team for cross functional teams across new content launches, user migrations and turn-downs.
• Partner with Project Managers to determine training needs for gTech Knowledge training deployment across a Learning Management System, be a subject matter expert for gTech Knowledge cross-functional partnership and help drive partnerships across Google.
• Work with global process owners to help drive standardization and change management of gTech Knowledge's scoping process. Communicate process changes to impacted team members.
• Send out routine communications about the overall project/program status for the various stakeholder groups, both internally and externally with key partners.
• Work cross-functionally with teams within Prod Ops to ensure critical paths are on track. Assist Product Managers, Ops Leads, Technical Leads and peers with allocation planning, track deliverables and task completion and follow up on action items.
• Track project performance, specifically to analyze the successful completion of short- and long-term goals
• Troubleshoot and provide both short and long-term solutions to production bugs
• Create and manage campaigns by obtaining necessary launch approvals for emails
• Coordinate regularly with multiple stakeholders to support the production process.
• Review coded email proofs and validate against stakeholder direction, docs, and/or sample.
  
  

Minimum Qualifications

• Overall 5+ years experience in project management roles, coordinating projects across multiple organizations/global functional teams, working with complex stakeholders on project plan creation, estimation, business process mapping, flow charts and diagrams
• Experience as a PgM working on the LMS and Email workflows
• Basic knowledge of programming languages and troubleshooting. Including HTML, JavaScript and CSS.
  
  

Preferred Qualifications:

• Team-oriented work style with proven expertise in problem-solving and innovation.
• Versed in industry standards in relation to learning management and training experience.
• Budgetary and finance experience
• Operational experience, process improvement and automation soft skills.
• Freemaker and Python knowledge
• Learning management system knowledge
  
  

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
  
  

At Google Operations Center, we don't just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.