Program Coordinator

About Us

Trusting Social is an AI fin-tech dedicated to advancing data science and technology to promote financial inclusion for all. We provide AI-powered credit risk, identity, and acquisition solutions for emerging markets, partnering with banks to expand credit access to underbanked consumers. Since 2013, we've become the leading credit risk assessment platform in Southeast Asia, with over 1 billion scored customers and $800 million in loans disbursed.

We collaborate with 130+ financial institutions across Vietnam, Philippines, India, and Indonesia and have raised $100 million in Series C funding to scale our new credit cards business. Our mission is to enable credit lines for 10M+ people in the Philippines, India, and Indonesia, and we're seeking passionate, entrepreneurial, and data-driven individuals to join our diverse team.

Headquartered in Singapore with offices in Ho Chi Minh City, Hanoi, Manila, Jakarta, Bangalore and Mumbai, we're guided by values like extreme ownership, data-driven decision-making, mindfulness, and social impact. We aim to make universal financial inclusion a reality in Southeast Asia and India within the next decade, and your expertise can help us achieve this goal.

How You’ll Make An Impact

The Project Coordinator will support the Program Manager in the day-to-day delivery and governance of the NBCCI program. You will coordinate schedules, dependencies, and reporting across product teams, vendors, and business stakeholders. This role ensures that decisions, actions, risks, and changes are effectively captured, tracked, and closed driving smooth program execution and timely delivery.

What You’ll Do

Project Coordination & Scheduling

• Maintain the integrated project plan, calendar, and milestone tracker; update dependencies and critical paths.
• Prepare and circulate meeting agendas, notes, and action logs for stand-ups, planning sessions, reviews, and steering committees.
  
  

Governance, Reporting & Documentation

• Produce weekly status reports (scope/schedule/cost/risks), dashboards, and steering committee.
• Own and manage RAID logs (Risks, Assumptions, Issues, Dependencies), ensuring timely follow-ups on owners and due dates.
• Maintain documentation hygiene in Jira and Confluence — including decisions, change requests, designs, and test evidence.
  
  

Stakeholder & Communication Management

• Act as the coordination hub between the Program Manager, Business Units, Product Managers, and vendors.
• Track and communicate key decisions, blockers, and outcomes; escalate as required in line with agreed thresholds.
  
  

Risk, Issue & Change Control

• Facilitate regular risk and issue reviews, maintaining up-to-date mitigation and contingency plans.
• Support the change control process, including impact assessments, approval tracking, and communications.
  
  

Budget, Procurement & Vendor Support

• Assist in tracking purchase orders, statements of work, timesheets, and actuals versus budget.
• Coordinate vendor deliverables, SLAs, and dependencies as delegated by the Program Manager.
  
  

Quality, Security & Compliance

• Ensure complete evidence for testing (SIT/UAT), security reviews, data privacy checks, and audit trails.
• Liaise with InfoSec and Architecture teams to ensure standards compliance and necessary approvals.
  
  

Tools & Data

• Keep Jira boards, Confluence pages, and reporting spreadsheets accurate and up to date.
• Develop lightweight trackers and dashboards for schedule, RAID, and KPI visibility.
  
  

What We’re Looking For

• 1-2 years of experience in project coordination or PMO within software, data, or IT programs.
• Working knowledge of project management methodologies and the software development lifecycle (SDLC).
• Strong organizational skills, attention to detail, follow-through, and clear written and verbal communication.
• Hands-on experience with Jira and Confluence (or similar), along with solid Excel and PowerPoint skills.
• Exposure to Power BI or Smartsheet is an advantage.
• B.Sc. in Information Systems, Computer Science, Business Information Systems, Software/Computer Engineering, or a Business/Commerce degree with technology electives.
• Coordinating UAT, business readiness, and release cutovers.
• Tracking vendor SOWs, purchase orders, and basic financials.
  
  

Why Join Us

• Work and learn from one of the best and brightest technology teams
• Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
• Work directly with top-level managers and learn from the international group of experts
  
  

At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what's right, what's best, and what's innovative. If you're smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, we invite you to be part of our rockstar team!

For more information about us, please visit our website: https://www.youtube.com/watch?v=inAEDGvOcL8&t=29s