Product Trainer IV

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .

Responsibilities

Roles & Responsibilities:

• Undertake timely facilitation of internal and external training classes and forums both on and off-site.
• Adhere to IGT ISO and internal process and procedures.
• Focus on projects through entire life cycle – start up to completion.
• Update and develop course work and associated support material.
• Test new releases of software to ensure they meet market requirements.
• Perform extensive analysis of casino business processes and operations for installation of new products as well as to support existing system installations.
• Work out a plan to demo and presentation of IGT products to customer.
• Constantly update and maintain a high level of understanding of IGT system products and casino industry standards.
• Coordinating the delivery of assigned projects on schedule with a high level of quality
• Undertake detailed analysis to understand and assist with documenting business and functional requirements of systems development and enhancement projects with a view to translating these into high quality, easy to use client support materials.
• Document existing procedures and assist in developing new procedural guides for system enhancements, as well as other technical writing as required.
• Develop excellent working relationships with high-level casino personnel.
  
  

Qualifications

The ideal candidate will have a Degree in Computer Science or a related field or its equivalent combination of relevant education and experience.

Competences, Knowledges and Experiences

• Excellent communication skills with a high degree of confidence for problem resolution related to gaming systems and customer operational procedures.
• Proficient in reading, writing and speaking of the English, additional language is preferred.
• The ability to travel throughout Asia Region as and when required.
• Highly self-motivated & willingness to learn and grow
• Ability to work independently and collaboratively in a team environment
• Ability to communicate highly technical and complex processes across complete client base, from novice to experienced.
• Proven capacity to work well with a large team of support personnel across varying ranges of responsibilities.
• Excellent attitude towards continuous learning and being responsible for managing own career.
• Proficiency in Project Management methodologies and Agile.
• Knowledge of analytics and basic of SQL query will be an added advantage.
  
  

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .