Product Support Engineer
Salmon Group Ltd
Salmon – Who We Are and What We Do
Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank.
Salmon was founded by three Co-founders who built and held senior leadership positions at Tinkoff, a highly successful tech-enabled bank that reached a market capitalization of more than US$20bn.
Salmon has built a highly qualified and global team of finance and technology professionals and is backed by world-class investors, which include ADQ, an investment company wholly owned by the Government of Abu Dhabi, and other prominent Fintech investors.
We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing high quality access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together.
We are looking for a Product Support Engineer with a year or more of experience.
Primary Responsibilities:
- Incident and problem management skills
- Track bugs and releases
- Service Desk ticket solving
- Real-time monitoring reacting
- Generalising cases
- Escalation of urgent
- Guide Customer service and the Back office on the timings and workarounds
- Contribute to the internal processes documentation
- Collaborate with the Development/Service/Product teams
- Troubleshoot internal systems
What You Need to Succeed in this Role
- Background with application performance monitoring and data visualization systems
- Analyze logs and events performance monitoring, alerts and dashboard configuration
- Trace the sequence of requests across systems
- IT Service Management tools
- Background with Incident, Service Request handling
- Problem-solving and analytical mind
- Excellent communication and collaboration skills
- Basic SQL skills (Retrieving data using SELECT statements
- Background in Web browser developer console
- Familiarity with REST APIs , webhooks CSS
- Stress resistance
- Self-motivated and eager to learn and grow in a fast-paced environment
- Open for Rotating, weekend, holiday, night shifts
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