Product Support Engineer

Salmon Group Ltd


Date: 2 weeks ago
City: Taguig
Contract type: Full time

Salmon – Who We Are and What We Do


Salmon is a fast-growing consumer fintech group, founded in July 2022 with the vision of creating the best credit-led neobank in Southeast Asia. We chose the Philippines to be our first market and are now a licensed consumer-lending group, working towards becoming a licensed bank.

Salmon was founded by three Co-founders who built and held senior leadership positions at Tinkoff, a highly successful tech-enabled bank that reached a market capitalization of more than US$20bn.


Salmon has built a highly qualified and global team of finance and technology professionals and is backed by world-class investors, which include ADQ, an investment company wholly owned by the Government of Abu Dhabi, and other prominent Fintech investors.

We are building a financial technology business that works impeccably 24x365, creating thousands of jobs and providing high quality access to finance for millions of Filipinos — and would love to have you join us on this journey. The new world is ours to discover together.

We are looking for a Product Support Engineer with a year or more of experience.


Primary Responsibilities:

  • Incident and problem management skills
  • Track bugs and releases
  • Service Desk ticket solving
  • Real-time monitoring reacting
  • Generalising cases
  • Escalation of urgent
  • Guide Customer service and the Back office on the timings and workarounds
  • Contribute to the internal processes documentation
  • Collaborate with the Development/Service/Product teams
  • Troubleshoot internal systems


What You Need to Succeed in this Role

  • Background with application performance monitoring and data visualization systems
  • Analyze logs and events performance monitoring, alerts and dashboard configuration
  • Trace the sequence of requests across systems
  • IT Service Management tools
  • Background with Incident, Service Request handling
  • Problem-solving and analytical mind
  • Excellent communication and collaboration skills
  • Basic SQL skills (Retrieving data using SELECT statements
  • Background in Web browser developer console
  • Familiarity with REST APIs , webhooks CSS
  • Stress resistance
  • Self-motivated and eager to learn and grow in a fast-paced environment
  • Open for Rotating, weekend, holiday, night shifts

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