Product Support Agent I

Overview

HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United States. Our system currently processes over 10,000 real estate transactions per month. We deploy the latest technology needed to continue our growth collaborating with major brands to meet consumer needs.

As a Product Support agent you will work in a professional help desk/call center environment. The customer service representative will interact with customers that seek assistance with the HomeWiseDocs system. The position requires excellent communication skills and a proven record in working in a call center environment.

Responsibilities

• Full-time on phone support for HomeWiseDocs customers
• Accurately document and record issues within Salesforce
• Provide a high CSAT and first call resolution rate for client issues
• Achieve or exceed minimum service level requirements set forth by management
• Gain ‘Skills Certification’ in assigned product support areas
• Perform administrative duties as required
  
  

Qualifications

• Associate's or Bachelor's Degree
• 1-2 years Customer Service experience.
• Ability to work accurately and with an eye for detail.
• Ability to multitask
• Be able to talk to customers about our products as needed.
• Proficient in PC applications, including Microsoft Office