Proctor - CSR

Datamatics Careers- Philippines


Date: 6 days ago
City: Pasig City
Contract type: Contractor
  • Create support cases in Salesforce tracking system for all pre-checks as needed.
  • Maintain accurate and well-ordered notes.
  • Learn how to provide guidance and support to the testing network, clients and candidates as needed.
  • Is skilled and demonstrates consistent nabilities of all Proctor duties.
  • OLP Greeter training and quality is demonstrated.
  • Other duties as assigned.
  • Assist candidates through our pre-check process which includes communicating with the candidate through text based chat support.


QUALIFICATIONS:

Education:

High school diploma or equivalent is required.

Experience and Skills:

  • Experience in a help desk support center a plus.
  • Experience in the use of Salesforce or a related case management system is a plus.
  • Experience with web-based software and hosted software applications.
  • Provide outstanding customer service with a commitment to customer satisfaction.
  • Due to the demands of our department, applicants must have flexible availability and acknowledge that work schedules can be changed with two weeks notice, including mornings, mid-shift, weekends, and holidays.
  • Maintain a high level of confidentiality.
  • High attention to detail is a must.
  • Amenable to work full-time onsite ( Ortigas, Pasig )
  • Willing to work 6 months contract ( can be extended it depends on the clients advice )
  • Willing to start on October 14

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