Process Trainer

The Process Trainer (Finance Operations) is responsible for the conduct of training programs and activities primarily in the ATR accounting tower (however, trainer will be asked to onboard to additional accounting / finance towers); program certification; performance management; career development; and ongoing learning opportunities covering learning competencies and program mastery; and general management of the training organization.

Scope | Stakeholders

APAC, EMEA, NA

Responsibilities

• Create, maintain and manage all training materials in coordination with the process documentation team; GPO, SMEs and other stakeholders involved in generating training content.
• Deliver face to face and/or remote training as well as other training methods such as, but not limited to, work shadowing, hands on system training, online/ written assessments and competency/skills certification.
• Responsible for day to day administrative task such as but not limited to: credentials and access to tools, timekeeping and attendance, progress report, opportunities and help needed, among others.
• Responsible for managing client relationships and the consistency of communication between the training/learning organization and key stakeholders.
• Partner with Operations and other stakeholders in order to assess Training Needs and develop training courses to ensure the achievement of learning and development goals.
• Conduct research, studies and data analysis to conceptualize proposals for improving business metrics; and processes in collaboration with Operations; QA and Continuous Improvement teams.
• Improve efficiency and accuracy of training process; create and implement process improvements in TNA; training methodology and delivery.
• Ensure that the team has tools, systems, and support needed to perform training.
• Demonstrates consistently focused actions to ensure high level of customer satisfaction.
  
  
  

Qualifications:

• 3 to 5 years of relevant experience in a BPO or Shared Services industry with "finance operations" background in Record to Report/ Accounting to Report Training and/or Learning and Development role
• Proficiency with MS Office applications (i.e. MS Word, Excel, Power Point, etc.),
• Familiarity with e-learning platforms and training practices and methodologies
• Current knowledge of effective learning and development method
• Excellent oral and written communication skills. Fluency in the English language.
• Adaptive to changing work schedules and working hours
• Demonstrated skills in Problem-Solving, Decision-Making, and Analytics
• Ability to create and facilitate learning modules.
• Strong motivational and relationship building skills.
• Note: Applicants must be amenable to a hybrid work setup, reporting onsite in BGC, Taguig for 3 times per week, and working on a mid-shift schedule.