Process & Systems Head (QSR / Restaurant)
HR TechX Corp.
Date: 5 days ago
City: Mandaluyong City
Contract type: Full time
Position: Process & Systems Head (QSR/ Restaurant)
Location: Mandaluyong
Work Setup: Onsite
Schedule: Monday to Friday
Job Description
The Process & Systems Head (QSR / Restaurant) is responsible for overseeing and optimizing the operational and technological systems within restaurant operations. This role ensures seamless system functionality, implementation, and continuous improvement of processes related to cost control, labor management, shift operations, inventory control, asset management, store facilities, and diagnostics.
Key Responsibilities
Location: Mandaluyong
Work Setup: Onsite
Schedule: Monday to Friday
Job Description
The Process & Systems Head (QSR / Restaurant) is responsible for overseeing and optimizing the operational and technological systems within restaurant operations. This role ensures seamless system functionality, implementation, and continuous improvement of processes related to cost control, labor management, shift operations, inventory control, asset management, store facilities, and diagnostics.
Key Responsibilities
- Lead the implementation and maintenance of restaurant systems, including Controllable Cost/Labor Management, Shift Management, Inventory Management, Cash and Fixed Asset Control, Store and Layout Facilities, and Store Diagnostics.
- Collaborate with cross-functional teams to assess operational needs, define system requirements, and develop enhancement strategies.
- Oversee the design and implementation of service systems to streamline operations and improve customer experience.
- Manage relationships with vendors and service providers to ensure efficient system support and issue resolution.
- Establish policies and procedures for system utilization, security, and data integrity.
- Train restaurant staff on system functionalities and best practices to enhance operational efficiency.
- Monitor system performance, conduct regular audits, and identify areas for process optimization and cost savings.
- Serve as the key escalation point for technical issues, providing timely resolutions and guidance.
- Stay updated on industry trends and emerging technologies, making recommendations for system enhancements and future investments.
- Bachelors degree, preferably in Industrial Engineering or a related field.
- Minimum 7 years of experience in managing restaurant systems, with a strong focus on cost control, labor management, shift operations, inventory management, asset control, and store diagnostics.
- At least 5 years of managerial experience, leading a team of at least three direct reports.
- Strong project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.
- In-depth knowledge of restaurant operations, industry challenges, and process optimization.
- Proficiency in SAP, Oracle, or other ERP systems.
- Excellent communication and interpersonal skills, with the ability to collaborate across different levels of the organization.
- Strategic thinker with a hands-on approach to problem-solving and decision-making.
- Willingness to work non-traditional hours and travel as required.
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