Process Improvement & Quality Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Title: Process Improvement & Quality Manager

Office Location: Philippines

Role Overview

This is a managerial role leading Operations process improvement for Kantar Worldpanel Division Philippines.

Role Description

We are looking for a highly experienced Process Improvement & Quality Manager. His/her main role is to assess & improve current operational processes of Worldpanel PH and ensure lasting quality improvements in an environment of business growth and technology changes.

• Lead end-to-end Operational process review and evaluation (with key focus on data collection and processing)
• Collaborate with stakeholders, manager and Operations team to identify pain points and potential improvement opportunities
• Implement process improvement initiatives such as process optimization and automation of manual processes
• Track and monitor progress of improvement initiatives, ensuring they are executed within defined timelines
• Work with team to create and maintain new process documentation (such as SOPs and process maps) to ensure process sustainability and standardization
• Assess impact (time savings and quality) and evaluate effectiveness of new processes using agreed quality success metrics
• Ensure compliance and consistency to new processes by continuous tracking of key performance indicators and conducting spot audits
• Operations training design, review and update and coordination between teams
  
  

Role Requirements & Capabilities

• At least 5-7 years experience in similar position, ideally in market research or related industry
• Experience in data production, business process improvement, performance management or related roles.
• Knowledge of process improvement methodologies
• Experience in stakeholder and project management
• Strong analytical skills, critical thinking and attention to detail
• Ability to perform in high-pressure environment
• Team player, able to collaborate with different teams
• Advanced MS Excel skills and SQL, R or similar packages knowledge is preferred
  
  

Country

Philippines

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.