Process Improvement Officer (Procurement)

The Process Improvement Officer (Procurement) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data visibility & governance, and enable the division's key initiatives. The Officer will act as a liaison between the Procurement team and business technology (BT), ensuring seamless integration and user adoption of procurement technologies.

Implementation and Training

• Support and drive the implementation of procurement technology solutions (new or enhancements), including requirements gathering, testing, and deployment.
• Develop (with third-party resources) and deliver training programs for internal and external stakeholders on the use of procurement technology tools.
• Create (with third-party resources) and maintain user documentation and training materials.

System Administration and Maintenance

• Manage the functional end of procurement technology systems, including source-to-contract and e-procurement platforms, and supplier relationship management (SRM) tools.
• Oversee system configurations, updates, and troubleshooting to ensure optimal performance.
• Support monitoring of system performance and identify areas for improvement.

Data Management and Analysis

• Ensure data accuracy and integrity within procurement technology systems.
• Generate reports and dashboards to provide insights into procurement performance and identify trends.
• Analyze procurement data to identify opportunities for process improvements.

Stakeholder Collaboration

• Collaborate with BT and third-party resources to ensure seamless integration of procurement technology solutions.
• Act as a liaison between the procurement team and procurement technology vendors.
• Communicate effectively with internal and external stakeholders (system users) to address technology-related concerns or requirements and provide support.

Vendor Management

• Assist in the evaluation and selection of procurement technology vendors.
• Assist in monitoring vendor performance and ensuring compliance with service level agreements (SLAs).

Process Improvement

• Identify and recommend opportunities to improve procurement processes through the use of technology.
• Lead/support process improvement initiatives and ensure alignment with best practices.
• Document and update procurement technology-related processes.

Qualifications:

• A graduate of Bachelor’s Degree in Engineering, Economics, Accounting or any equivalent course.
• With at least three (3) years of experience in process improvement and end-to-end technology implementation projects.
• Experience in using procurement systems and tools such as Ivalua, SAP Ariba, SAP S/4HANA, Coupa, or GEP is an advantage.
• Possess a good command of the English language and satisfactory communication skills.
• Must be able to do in-depth cost analysis and to weigh advantages/disadvantages of given transactions.
• Must be able to make quick, objective, and logical decisions on matters relating to the quality, quantity, price, and timing of purchases in the best interest of the company.
• Must be willing to work on a hyrbrid setup in Ortigas, Pasig.

Jollibee Foods Corporation is the hiring entity for this requisition.