Process Improvement Officer (Delivery Channels)
Jollibee Group
Date: 3 days ago
City: Pasig City
Contract type: Full time
Title: Process Improvement Officer (Delivery Channels)
This Process Improvement Officer (Delivery Channels) provides general leadership in supporting the company's sales and profit objectives through the design, development and continuous improvement of store and business model innovations, with management channels and its respective access points.
Speed and Efficiency
This Process Improvement Officer (Delivery Channels) provides general leadership in supporting the company's sales and profit objectives through the design, development and continuous improvement of store and business model innovations, with management channels and its respective access points.
Speed and Efficiency
- Develops projects on process efficiency, customer experience and store level technologies for delivery, digital payment and digital loyalty.
- Develops all relevant material/information for store cascade involving service standards, processes and system navigations.
- Assesses and challenges existing QMS and recommends improvement areas.
- Campaigns or organizes retooling sessions to ensure proper execution of channels processes and standards.
- Coordinates and completes the knowledge transfer for proper store personnel training to L&D.
- Benchmarks best practices of different organizations in terms of Business Channels development and drive continuous improvement of the process across SBUs.
- Works with Finance on determining financial impact of initiatives on channels or access points.
- Works with Marketing on sales/awareness building programs for the channels/access points.
- Determines store criteria for channel or access point applicability to ensure profitability of deployment.
- Monitors channels box economics and hit rate of store network.
- Develops cost management programs with the help of key stakeholders.
- Identifies business requirement specifications and business case for the development of new channels and access points.
- Develops store standards and guidelines for new business channels and access points; determines requirements for channels accreditation process.
- Executes testing and sign-off of developments directly/indirectly relating to store-interface access points.
- Executes testing and sign-off of developments directly/indirectly relating to store-interface access points.
- Monitors, analyze and communicate performance of feature releases.
- Graduate of Industrial Engineering or any related course.
- At least 3-5 years of experience related to process improvement.
- With strong project management skills.
- Willing to work in Ortigas, Pasig (hybrid set-up).
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