Process Excellence Officer
Security Bank Corporation
Date: 3 days ago
City: Makati City
Contract type: Full time
About The Role
As a Process Excellence Officer under the Contact Center Channel, you will be responsible for reviewing existing processes and identifying opportunities to streamline process challenges based on data. You will handle service level analysis and reports that are essential to the process of improvement and execution.
How You'll Contribute
Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBanking career with us today.
As a Process Excellence Officer under the Contact Center Channel, you will be responsible for reviewing existing processes and identifying opportunities to streamline process challenges based on data. You will handle service level analysis and reports that are essential to the process of improvement and execution.
How You'll Contribute
- Propose and implement process improvement methodology. Work with respective units to streamline gaps and SLAs
- Prepare and ensure updated voice/non-voice handling manuals, which serve as references for BBS
- Ensure overall policy and process repositories are always updated
- Conduct weekly team meetings with TLs / SMEs to discuss updates
- Conduct spot checks to ensure timely cascades of advisories to BBS
- Bachelor's degree in any field
- 2-4 years relevant experience as a Business Analyst, Documentation process Data Analysis
- Preferably with Lean Six Sigma background and experience
- Contact center background in the banking industry is a plus
- Knowledge of Business process modelling, analysis and design Knowledge of Process Performance management Banking and finance
- Excellent communication and interpersonal skills
- Willing to work on premises in Makati Head Office
Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBanking career with us today.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Estimator - Custom Home Builder
My Offshore Team Philippines,
Makati City
1 day ago
Our client has over 12 years experience in specialising in residential custom build homes across New South Wales. Their homes are guaranteed for more quality than standard project homes, outstanding architect designs, elegant floor space, and detailed finishes all for best value possible.The role will be Estimator. Responsible for reading and interpreting plans and engineering. Knowledgeable in Custom homes and...
Finance Controller
Qubel Group,
Makati City
4 days ago
Position Summary:As the Finance Controller, you will be responsible for overseeing all aspects of our financial management, including financial reporting, budgeting, forecasting, and analysis. You will work closely with the executive team to ensure the financial health and stability of the company while implementing and maintaining strong internal controls.Key Responsibilities:Financial Reporting:Prepare and analyze monthly, quarterly, and annual financial statements in...
Creative Lead (Advertising & Marketing)
Henkel,
Makati City
5 days ago
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 47.000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize...
