Process Excellence Manager (Contact Center)

Security Bank Corporation


Date: 6 days ago
City: Makati City
Contract type: Full time
About The Role

As a Process Excellence Manager under the Contact Center Channel, you will be responsible for ensuring that the Operations processes run smoothly, efficiently, and consistently toward overall customer journeys. You will lead the process improvement strategic planning to focus on better customer experience and efficient processes as well as execution of specific projects centered on operational excellence and cost efficiency.

How You'll Contribute

  • Monitor process improvement and mapping progress reports by Process Excellence Officers.
  • Analyze data and ensure efficiency target is achieved by prioritizing improvement plan/mapping.
  • Lead cross-functional teams in process improvement initiatives.
  • Ensure compliance with company policies and industry standards align with projects and improvements initiatives.

What We’re Looking For

  • Bachelor's degree in any field
  • 4-7 years of relevant experience in process excellence and project management
  • Knowledge of different bank products and their processes
  • Knowledge of Process Excellence methodologies (e.g. Lean, Six Sigma, Kaizen, etc.)
  • Contact center background in the banking industry is a plus
  • Cross-functional collaboration and leadership
  • Change management and cultural transformation
  • Data analysis and visualization
  • Excellent communication and interpersonal skills
  • Willing to work on premises in Makati Head Office

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

SAP Ariba Tier 1 Support

OMRON Group, Makati City
2 days ago
About OMRONFounded in 1933, OMRON has come a long way since and has evolved to become an organization committed to creating new social values. Today, In the APAC region, OMRON has a strong presence in Industrial Automation, Healthcare, and Device & Module Solutions. Let’s begin the exciting journey of Shaping Future 2030 together with us!Short DescriptionResponsibilitiesTriage all Ariba tickets as...

Talent Acquisition Associate

PwC, Makati City
6 days ago
Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismIFS - Human Capital (HC)Management LevelAssociateJob Description & SummaryA career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. We work with some of the world’s largest and most complex companies to understand their unique...

Administrative Assistant (Project Hire)

RCBC, Makati City
1 week ago
Job SummaryAssists and supports the team with the identified tasks and scope of the team's ongoing Project. How will you contribute?In-charge of PDF redactionsResponsible for uploading and monitoring uploaded files in the systemEnsure timely feedbackWhat will make you successful?College graduate of relevant course (Business Administration, Management, Banking and Finance, Marketing, Accounting, Economics, others)Knowledgeable in MS Office Applications (Word, Excel, Powerpoint,...