Process Development Manager

We're Hiring: Process Development Manager!

We are seeking a detail-oriented and innovative Process Development Manager to lead the optimization of our operational processes. The ideal candidate will have a solid background in process improvement methodologies and be able to collaborate effectively with cross-functional teams to enhance efficiency and productivity.

Location: Mandaluyong, Philippines

Work Mode: Work From Office

Role: Process Development Manager

Job Requirements

• Strong background in process development, business operations, or client onboarding within a BPO or service-driven organization.
• Excellent documentation and project management skills.
• Ability to work cross-functionally and drive alignment across multiple departments.
• Proactive mindset with a strong quality assurance and continuous improvement focus.
• Comfortable navigating ambiguity and building structured solutions from fragmented inputs.
  
  

Job Responsibilities

• ConsolidateSOPs (Standard OperatingProcedure), best practices, and onboarding tools into a unified reference guide.
• Define scalable processes for daily to annual client management tasks.
• Collaborate with Sales and Operations to ensure seamless onboarding (30/60/90 days).
• Track execution of onboarding steps: training, documentation, touchpoints, reporting.
• Identifyand address gaps during the Sales-to-Ops transition.
• Develop andmaintainconsistent, client-specific SOPs and documentation.
• Manage version control and audits to ensureprocess compliance.
• Analyze operational gaps and implement improvements based on audits and feedback.
• Report on process adherence, deviations, and areas needing improvement.
• Lead remediation efforts for clients with service issues in coordination with Ops.
• Train new team members and promote process awareness across teams.
  
  

Ready to make an impact? Apply now and let’s grow together!