Process Delivery Specialist - Lead to Cash

Introduction

The Order to Cash Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

The Lead to Cash Process Delivery Specialist has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes.

• Manage assigned AR portfolio
• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
• Respond to inquiries from internal and external customers
• Do a reconciliation of accounts or research on disputed AR
• Coordinate resolution of customer disputes
• Prepare or update Desktop Procedures (DTP)
• Attend to incoming calls relating to payments, disputes, invoice concerns and other issues
  
  
  

Required Technical and Professional Expertise

Required Professional And Technical Expertise

• With Accounting, Finance, Business, Economics, or other related management degrees.
• Minimum of 1 to 2 year work experience in Finance and Accounting.
• With Basic understanding or working knowledge of general finance and various finance concepts and principles.
• With Basic knowledge or Beginner level in Excel.
• With good written, oral and interpersonal communication skills.
• Ability to follow and complete straightforward, stand-alone tasks within detailed instructions and predefined procedures.
• Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy and delivering against deadlines.
  
  
  

Preferred Technical And Professional Expertise

• With Accounting, Finance, Business, Economics, or other related management degrees
• Minimum of > 2-4 year work experience in Finance and Accounting. At least > 2 year of experience in Accounts Receivable processes
• With at least 2 years of experience in Business Process Outsourcing (BPO) setting
• With excellent understanding or working knowledge of general finance and various finance concepts and principles.
• With advance knowledge and understanding on credit, order to cash and collection terminologies
• With advance knowledge and skills in Excel
  
  
  

Macro building skills and knowledge of RPA implementation will be an added advantage

• With excellent written, oral and interpersonal communication skills
• With good knowledge and hands on experience in any related Accounting Software. SAP, Oracle, Salesforce or any large scale ERP system is an advantage
• With reliable experience in monitoring customer account statuses and results regarding cash application, customer master data set up and maintenance, billing or order management
• Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines
• Can work on flexible hours to meet changing work environment & schedule and to meet tight deadlines
  
  
  

About Business Unit

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.