Problem Management Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

This position will be responsible for the monitoring of problem resulting to regulatory and financial risks, performing risk assessments and problem management to support closed loop resolution

Duties And Responsibilities

• Vendor Management: Assist in maintaining a strong working relationship with the third-party vendor by supporting the correction of recurring problems affecting performance
• Close Loop resolutions: Provide stop to recurring issues by coordinating and finding permanent solutions with help the help of other enablers
• Data Analysis and Reporting: Collect and analyze data and trends for identified problem
• Root Cause Analysis: Promptly identify and escalate PM-related issues to the Quality and Risk Lead and collaborate with the stakeholders to develop permanent solutions
• Continuous Improvement Contribution: Actively participate in initiatives to improve the L2A process by suggesting ideas for streamlining process and policies. Support the Lead in driving continuous improvement efforts by ensuring problems identified are being given resolution
• Corrective Actions - Provides correction on identified error
  
  
  

Requirements

• Experience: Minimum of 1-2 years in problem and risk management related role, with familiarity in Acquisition
• Analytical Skills: Competent in data analysis, with the ability to interpret and evaluate problem metrics and make recommendations for process enhancements.
• Communication: Strong verbal and written communication skills, capable of providing clear feedback and engaging with team members to address problems
• Attention to Detail: Excellent attention to detail, ensuring thoroughness
• Team Player: Collaborative mindset, able to work effectively with team members and follow guidance from the Risk and Quality Lead to achieve Problem resolution scores
• Problem-Solving: Proactive problem-solving abilities to identify quality-related issues, escalate concerns, and suggest corrective actions as needed.
• Bachelor's Degree in any related field
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.