PLATFORM DEVELOPMENT OFFICER - TEAM LEAD

The Platform Development Team Lead assists the Platform Development Head in approving and monitoring the development and testing of new services, features, enhancements of the bank’s digital platforms; leads and guides business teams to support the platforms’ strategies and the bank’s business models which contributes to the bank’s digital innovation and transformation strategy.

Responsibilities

Requirements Gathering

• Serves as liaison between business and IT to define the project requirement
• Participates in product development and system evaluation
• Attends vendor presentation/walk thru
• Evaluates user request for system revision or enhancement
• Prepares and approves requirement specifications in standard PIO format
• Review of business requirements to ensure consistent customer experience and endorse to technical team for development
• Assists the Platform Development Head in the formulation of a system solution (or alternative solution) to address the business requirements
  
  

Project Documentation

• Prepares project documentation as necessary
• Reviews technical documents such as BRD, FSD, COR, RASIMP, etc.
• Reviews technical design including screens design and flow to ensure consistent customer experience
  
  

User Training

• Performs requirement walkthrough with business
• Supports user training, education, tutorial, and orientation about the supported systems
  
  

Project Implementation and Monitoring

• Works with the EPM (Enterprise Project Manager) and ITPM to ensure the project is delivered on time, within budget and to the required quality standard based on agreed specification
• Manages platform development by planning new features, concepts, and enhancements, supported by business cases and financial justification
• Ensures quality of features through various user acceptance testing (UAT) activities in coordination with Service Quality Assurance (SQA) teams
• On-boardings new products and services as well as enhancement to existing services which includes review of requirements prior to endorsement for implementation by SQA
• Monitors availability and performance of platform-related projects and deliverables
• Attends regular stand-up meetings
• Follows standard in project management as required by PIO
• Monitors project progress and performance
• Regularly reports accomplishments and status of ongoing initiatives to Platform Development Head
• Continuously reviews procedures to improve process and reduce TAT (Turnaround Time)
  
  

BAU Support

• Ensures business as usual by providing system support to the corresponding business unit of each team
• Assists in pre-production script execution testing
• Assists in pre-production validation of customized set-up
  
  

Others

• Handles assigned systems
• Conducts regular performance appraisals of subordinates
• Performs Personnel Administrative Functions
• Acts as backup of Platform Development Head (if needed)
• Implements Special Projects as needed
• Performs all other related functions which may be assigned by the Division/Department Head
  
  

Qualifications

• Bachelor’s Degree in any 4-year course
• Must have experience in Digital Banking platforms
• Must have experience or background in financial services, banking, business management and/or Information Technology (IT)
• Must be proficient in basic computer applications (Microsoft Word, Excel, and PPT)
• Must have Project Management skills and experience
• Must have people-management
• Must have Above-average communication skills, and proficient in oral and written communication
• Must be empathetic, and understand the needs of the clients
• Must be team player, collaborative and can work with different workstreams
• Must be organized and can work effectively independently and with teammates
• Has the ability to apply sound problem-solving techniques to various situations
• Has knowledge in Risk Management and Compliance
• Has familiarity with mobile operating systems (iOS, Android, etc.)
• Has knowledge in banking products and services