Physician Success Partner

TapTalent.ai


Date: 3 weeks ago
City: Pasig City
Contract type: Full time
We're Hiring: Physician Success Partner!

We are seeking a dedicated and results-driven Physician Success Partner to support healthcare professionals in achieving optimal outcomes. The ideal candidate will serve as a strategic liaison between physicians and our organization, ensuring seamless collaboration and driving physician satisfaction and engagement.

Location: Pasig, Philippines

Work Mode: Work From Office

Role: Physician Success Partner

Responsibilities

  • Serve as a trusted guide for physicians using Nexus AI
  • Handle issues escalated beyond Tier 1
  • Lead real-time walkthroughs via video or phone
  • Resolve obstacles quickly and clearly
  • Reinforce best practices for tool use
  • Ensure smooth, low-friction transitions to Nexus AI
  • Provide strong, ongoing support to boost physician confidence
  • Build strong relationships with physicians through trust and support
  • Educate doctors on new tools in a calm, clear way
  • Solve complex problems with a patient-first mindset
  • Communicate effectively and empathetically
  • Make every doctor feel heard, supported, and empowered

Qualifications

  • 1–2 years in client-facing success or support roles (SaaS or healthcare preferred)
  • Excellent verbal communication, especially in virtual settings
  • Confidence leading one-on-one doctor walkthroughs via video/phone
  • Strong troubleshooting and problem-solving skills
  • Experience using CRM and ticketing systems to manage customer journeys
  • Comfortable educating end users on tool best practices

Helpful Skills

  • Previous success in onboarding or training role
  • Understanding of healthcare workflows or AI platforms
  • Experience supporting physicians or clinical teams
  • Bilingual (French or Spanish) is a plus

#phhiring #physician #successpartner #SaaS #Healthcare #EMR

Ready to make an impact? Apply now and let's grow together!

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