Performance Coach | Onsite

Are you passionate about delivering top-notch customer service, driving sales performance, and coaching others to succeed?

We’re looking for a Performance Coach who thrives in a fast-paced, high-performing environment and is committed to excellence at every touchpoint.

This role involves analyzing performance data, facilitating coaching sessions, and promoting behavioral and skill-based improvement to help achieve business goals. Ultimately, the Performance Coach's role is to unlock the full potential of employees, leading to enhanced productivity, employee engagement, and organizational growth.

What You Will Do As a Performance Coach

• Show up for assigned shifts and follow scheduled lunches and breaks
• Coach team members daily on performance improvement opportunities identified through metrics, observations, or feedback
• Perform daily “side-by-sides” or real-time monitoring and record interaction assessments to ensure team members meet performance and behavioral standards:
• Accuracy – Ensure tasks are completed correctly and in accordance with company processes
• Engagement – Foster professional, positive interactions internally and externally
• Efficiency – Promote timely, quality output with minimal friction or repeated effort
• Attend team meetings and present updates or findings in Performance Coach and Deep Dive Meetings
• Review and coach underperformance trends through outlier or flagged data reports
• Conduct weekly coaching sessions with individuals or teams based on performance needs
• Evaluate employees’ performance trends, work habits, and behavioral competencies
• Provide one-on-one or group development sessions focused on soft skills, time management, mindset, or role-specific skills
• Delivering ongoing coaching through real-time feedback, role-playing, and scenario-based training
• Assist in setting performance goals, tracking progress, and following through with accountability check-ins
• Collaborate with Operations and other departments to align coaching objectives, share performance updates, and contribute to training initiatives
• Help foster a growth mindset, personal accountability, and a culture of continuous improvement
  
  

What We're Looking For

• Must have completed at least some college-level education
• Possess 2–3 years of experience in a sales leadership or retention coaching role, or a related field
• Proven background in customer service, outbound sales, with a strong emphasis on hard selling techniques
• Demonstrates excellent verbal and written communication skills
• Proficient in Microsoft Office programs (e.g., Word, Excel, PowerPoint, Outlook)
• Willing to work onsite at the designated location
• Flexible with work hours, including graveyard shifts and split rest days as required
  
  

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.

We also offer:

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!)
• Group life insurance for peace of mind
• Paid time off (PTO) – Because work-life balance matters
• Outstanding career growth opportunities – Learn, advance, and develop your career
• A fun, innovative, and energetic team culture – Be part of a company that values its employees
• Skills and leadership development to help you reach your full potential
• Free meal for onsite employees
  
  

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience
• Personal Accountability – We do the right thing and own our actions
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve
• Hungry – We bring passion, energy, and drive to everything we do
• Happy & Healthy – We believe in balance, well-being, and a positive workplace
  
  

If these values resonate with you, this is your chance to join a fast-growing, high-performing team!

Office Address

10th floor of Tower 1 Rockwell Business Center, Ortigas Ave., Pasig City

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