People Solution Engineer (WalkMe)

Primary Details

Time Type: Full time



Worker Type: Employee

The People Solution Engineer builds, designs, tests, corrects, and documents complex business requirements per agreed specifications and subsequent iterations, using agreed standards and tools. This individual will work closely with stakeholders throughout the organization, including operations and L&D, to build and develop solutions based on value and impact with a strong focus on User Experience.

Primary Responsibilities

• Creates and maintains digital adoption solutions on web-based applications using WalkMe
• Analyze business requirements, design and implement solutions. Breaking complex requirements into component-based requirements / design that can be individually designed / built / tested
• Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
• Develop solutions which includes coordination and collaboration with the BA/QA as well as the Subject Matter Experts (SMEs) of the project owners to ensure timely delivery of software readiness, communications and training
• Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
• Seek feedback and obtain consensus across stakeholders from project initiation through final approval
• Ensure appropriate support to the end users during UAT and Post Production Testing
• Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
• Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
• Escalate complex issues when they arise
• Log defects in testing to improve and iterate where possible
• Adopts continuous improvement mindset to stay on top of WalkMe’s evolving digital adoption strategies and solutions
• May perform other business demands to adhere with divisional requirements
  
  
  
  

Required Education

• Bachelor's Degree or equivalent combination of education and work experience
  
  
  
  

Required Experience

• 2 years relevant experience
  
  
  
  

Preferred Competencies/Skills

• Motivates and leads others to practice the Company’s values and the Code of Conduct in everyday interactions Develops and sustains effective and productive customer partnership to effect mutual benefits
• Communicates complex or sensitive messages in routine and non-routine situations
• Effectively plans and organizes tasks and activities by executing them in an organized manner
• Adapts to and supports changes in the workplace
• Provides timely solutions to problems that have defined options in routine situations
• Ability to work within multiple deadlines/priorities
• Self-starter and agile learner
  
  
  
  

Preferred Education

• Bachelor's Degree or equivalent combination of education and work experience
  
  
  
  

Preferred Experience

• Experience working in a deadline-driven environment, where attention to detail, and the ability to multitask/prioritize a workload of competing priorities
• Ability to independently manage several projects simultaneously and operate under tight deadlines
• A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management
• Strong organizational skills with a high attention to detail
• Strong analytical and problem-solving skills
• Works collaboratively within a team as well as independently when require
  
  
  
  

Preferred Knowledge

• Background in organizational change management, project management, or learning & development is a plus
• WalkMe experience is preferred, although not required
• Proficiency in Microsoft Word, Excel, JIRA, and PowerPoint is a plus
• HTML, CSS, and/or JavaScript experience is an advantage
• 1-3 years of implementation or professional services experience at a SaaS company
• UX background is a plus
• Familiarity with Workday, Medallia, ServiceNow, Archer, and other enterprise software is a plus
  
  
  
  

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
  
  
  
  

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
  
  
  
  

Job Type

• Individual Contributor
  
  
  
  

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
  
  
  
  

Skills:

Business Management, Communication, Critical Thinking, Customer Service, Financial Systems, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, Managing performance, Prioritization, Project Planning, Risk Management, Stakeholder Management, Strategic Planning, Team Development

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.