People Service Manager

Location: IT Park, Cebu

Shift: 7am-4pm, Mon-Fri

Arrangement: Onsite

Unlock your potential!

• Manage a team of 100
• Team Members
• Brings the WOW and makes it easy for our employees so that they can
  
  

do meaningful and awesome work for our clients.

Responsibilities

• Main contact for at least 100 Team Members in
  
  

production

• Own overall employee experience (LUNA tickets,
  
  

Engagement, eNPS, SAT scores, absenteeism)

• Help outlier Team Members complete deliverables
  
  

related to compliance, learning, performance reviews,

etc.

• Drive overall communication and manage MS Teams
  
  

channels (Internal, stakeholders, team member)

• Drive positive onboard & offboarding Team Member
  
  

Experience

• Provide assistance & leadership during crisis
  
  

management for business continuity purposes

• Ensure policy compliance and showroom standards
  
  

are practiced at all times

• Coordination and collaboration with support functions
  
  

as needed

Personal Attributes

• Communication – Clear, Concise and Compelling
• Presentation - High influencing ability, enjoys being on stage and the
  
  

comfortable being at the center of driving a discussion.

• Intelligence - A natural problem solver, with an ability to see the problem
  
  

after the problem. Strong demonstrated commercial acumen.

• Motivation - A daily Driver, creates urgency, brings energy and solutions to
  
  

every situation or audience.

• Ambition - Unrealistically ambitions for growth and client success. Thinks
  
  

big, wants to win big and is passionate about taking people on that journey.

• Leadership - An inclusive but decisive leadership style with a very goal
  
  

focused approach to helping other achieve more than they expect of

themselves.

Key Qualifications/Experience

2-6 years experience in the following

• Operations management as a front-line employee & supervisory role
• Employee engagement & experience
• Customer service & client engagement
• Collaboration with support functions such as IT, Admin Services, Training,
  
  

Facilities Management, etc.

• Business Continuity
• Leading a team of 20 people or greater in the operations