People Manager, Cebu

People Manager, Cebu

About SSP

SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.43,000 colleagues in over 600 locations across nearly 40 countries. We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands. These include our own brands (such as UrbanCrave, which brought the first “street eats” concept to airports in the US and Nippon Ramen, a noodle and dumpling concept in the APAC region) as well as franchise brands (such as M&S, Starbucks and Burger King).

Our SSP Asia Pacific journey started in Thailand over 25 years ago. Since then, we have grown to include Singapore, Hong Kong SAR, Australia, New Zealand, the Philippines, Malaysia and Indonesia, with more than 5,500 colleagues, 150 brands and 300 stores.

SSP Mactan Cebu was established in February 2017 in partnership with GMCAC, the operator of the Mactan Cebu Corporation. On 1st July we opened our first 9 stores in the new Mactan Cebu Airport with the mixed of home brands and Franchise brands.

We serve all types of customers from holiday makers and business travelers to airport personal and GMCAC and MCIAA personnel. We are the first international food and beverage operator with exclusive rights to operate within the International and Domestic Airport with a total of 30 Stores.

Our purpose is to be the best part of the journey, and this is underpinned by our aim to bring leading brands and innovative concepts to our clients and customers around the world, with an emphasis on great value, taste, quality and service – using digital technology to boost efficiency.

Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.

• We are one team … working together and sharing our best ideas to fulfil our global potential.
• We are results focused… delivering great food and service for our customers and outstanding results for our clients, shareholders and colleagues
• We all make a difference… respecting each other, acting responsibly and being accountable for the contributions that we make.
• We are bold …seizing opportunities, innovating and quickly adapting every day.
• We celebrate success… recognising and valuing everyone’s achievements.

We are looking for talented and passionate individuals to join SSP to start their best part of their journey.

About the Role

Overseeing the team to successfully administer the following:

1. Recruitment and Selection:

Ensure restaurants/ stores are sufficiently staffed required headcount equipped with the relevant skills and efficiency.

2. HR Administration:

Ensure statutory compliance is administered and follow through required documentation to support every stage of employee’s life cycle. (Eg; Offer, Orientation, Confirmation, Training, Promotion, Termination, Transfers, Leave administration)

3. Payroll Administration:

Ensure pay is processed in the most accurate and timely fashion. Data integrity and confidentiality is not compromised at all times.

4. HR KPI Reporting:

Responsible for presenting Cebu’s weekly and monthly labour and manhour estimates with reference to budgeted labor costs and manhours projected by the group.

5. Onboarding and Training:

Support the Operations by coordinating onboarding and commencement of new hire to ensure manpower is deployed in most timely and complete manner.

Identify training needs/ process and support operations where necessary in administering brand training to new staff members.

6. Employee Management and Engagement:

Grievance handling, reporting incidents and resolving people concerns to achieve operational efficiency and value. Connecting to staff and Operations manager to jointly recognize and rectify valid barriers to workforce excellence.

7. Philippine Labor and Law

Exhibits an In-depth knowledge of Philippine Labor laws and best HR practices.

8. Company Policy, Mission, Vision, & Values Administration

Manage the administration of all SSP HR policies and procedures. Cultivate leadership and ethical values in self and others through modeling and coaching. Provide effective and consistent messaging across the organization when communicating SSP’s Mission, Vision, and Values.

9. METRICS

Conduct data analysis, as needed. Identify causes of turnover and develop strategies to improve retention. Prepare monthly HR metrics for the location.

10. HR STRATEGY

Conduct needs analyses to identify and establish priorities regarding employee relations and human resource development activities. Provide input into the strategic HR planning process and help develop and shape organizational policy and decision-making.

Requirements

• Bachelor's degree and a minimum (6) years’ experience in the role of an HR Manger in the services sector (Preferred Eg: F&B, FMCG, Retail) OR any similar combination of education and experience
• Ability to converse in English and Tagalog
• Solid working knowledge of employment/labour laws and employee benefit related regulations
• Possess good organizational, problem solving, analytical and interpersonal skills
• Prioritizes and manages multiple projects simultaneously, and follows through on issues in a timely manner
• Mature and able to ensure high confidentiality
• Strong computer skills in MS Word, Excel, PowerPoint and Outlook.