People Experience Specialist

Kuehne+Nagel is a leading logistics company dedicated to delivering exceptional supply chain solutions to our clients. Our success is driven by our commitment to excellence and our people-centric approach. The ideal candidate will bring a positive attitude and a strong focus on driving effective HR solutions for the organization. They will ensure the delivery, maintenance, and continuous improvement of HR processes. Key areas of focus include leadership, project management, and a solution-oriented mindset. Flexibility, trustworthiness, and exceptional business judgment are essential, along with a high level of focus and commitment. This role demands a solution-oriented individual who is passionate about sharing their knowledge and skills with others.

Your Role

The purpose of this role is to support the delivery, maintenance, and continuous improvement of HR processes, ensuring they are meticulously documented, streamlined, and executed seamlessly. The People Experience Specialist will work closely with the People Experience Lead to provide high-quality HR support, focusing on enhancing the overall employee experience. This role requires a solution-oriented mindset, exceptional attention to detail, and a commitment to delivering excellent customer service. Responsibilities include responding to HR inquiries, including those related to benefits and policies, ensuring all processes are documented, and consolidating data to identify tasks that can be moved to self-service.

Your Responsibilities

• Employee Guidance: Provide general guidance to employees (Self-Service Ambassador).
• HRIS Management: Validate new hire and employee change requests in the HRIS. Assign time off and adjust employee balances.
• Background Checks & Invoices: Initiate background checks, review invoices, and submit for approval.
• Benefit Enrollments & Verifications: Process benefit enrollments and complete employment verifications.
• Onboarding: Manage the employee onboarding cycle and present HRIS/benefits information to new starters.
• Collaboration: Work with People Business Partners and Talent team to ensure security clearance is complete. Collaborate with the Benefits management company for new starter registrations and changes.
• Issue Escalation: Escalate issues as appropriate.
• Process Improvement: Identify, propose, document, and communicate potential improvements to the PSSS team.
• Monitoring: Monitor alerts for probationary check-ins and approval workflows.
• Change Management: Provide support for change management, produce new compensation statements and promotion letters.
• Employment Verifications & Awards: Manage employment verifications, anniversary awards, and wellness reimbursements.
• HR Policy Queries: Provide first-line HR policy queries and refer escalations to People Business Partners.
• Sickness Pay & Leave: Advise on sickness pay and leave, support managers in processing with People Business Partners.
• Absence Data: Ensure accurate absence data on HRIS.
• Leave Paperwork: Provide leave paperwork and coordinate communication across teams.
• Analytics Requests: Complete third-party requests for analytics (government reporting/surveys and forms).
• HR Projects: Participate and support in multiple HR projects.
• Documentation: Maintain updated quick guides, training materials, scripts, and SOPs.
  
  

Your Skills And Experiences

• Bachelor’s degree in HR, Psychology, Behavioral Science
• Strong functional knowledge of Talent Acquisition & Onboarding operational processes and ability to define process improvements.
• Can communicate effectively
• Strong HR expertise, with experience working with multinational teams
• Exposure to HRIS preferably SuccessFactors