People & Culture Assistant

Who are we?

MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk, save up to 70% on back-office costs, and create safer work environments through our digital workforce solutions. As we rapidly expand with offices worldwide, we are seeking the next generation of innovative MyPassers to join us in shaping the future of our industry.

Read more about us here

Position Purpose Statement

The key purpose of this role is to provide administrative support to the HR team to deliver our business unit strategy and to ensure MyPassers feel engaged and empowered. The HR Assistant will work closely with the team Manager & Leads to ensure systems, information, and processes are maintained across all stages of the MyPass employee journey. Depending upon the successful candidate's expertise, there will be the opportunity to offer additional support in areas such as recruitment, learning & development, process development, or reporting.

Key Responsibilities

• System Maintenance and Management
• Maintain candidate files, employment records, and documentation (HRIS & 201 records), ensuring data is up to date and accurate
• Support the P&C team to keep online information, Spaces (intranet) pages, Employee Handbook, Code of Conduct, and other files up to date
• Maintain the confidentiality of documentation and P&C files
• Manage current IT asset inventory. Liaise with vendor support to troubleshoot and solve system issues. Support the P&C team with system upgrades, rollouts, and deployments
• Talent Acquisition and Onboarding
• Support the Talent Acquisition team through the employee onboarding process, which includes but is not limited to documentation, reference checking, candidate communication, and processing of candidate records
• Advertise approved roles in relevant recruitment channels
• Manage IT-related onboarding tasks such as the setting up and provisioning of new equipment.
• Team Administration & Reporting
• Provide the P&C team with monthly reporting support, including MBR/ QBR reporting, turnover reports, headcount reports, and other ad hoc reports as required
• Support the monthly All Hands meeting, including preparation of slides, and communication as required with hosts and presenters
• Manage the P&C Sprint Board, sending timely reminders and updates before team Sprint meetings
• Support MyPass Employee Value Proposition strategies by preparing internal communications, survey feedback reports, and other related materials
• Provide general administrative duties including document & data management
• Manage the administration of the offboarding process, including updating employee records, management of offboarding clearance checklists, and preparation of relevant termination paperwork
• Undertake ad hoc duties to support the P&C team
• Learning and Development
• Support the P&C team with the preparation and delivery of internal and external L&D (training) programs
• Provide support including room/ venue set up, coordination of training materials, liaising with external training vendors, on site support during P&C L&D sessions.
• Employee Experience
• Coordinate with external HR partners such as banks, government agencies, and health insurance providers to resolve issues where required
• Work with the P&C team to deliver well-being initiatives and activities
• Participate in team social or cultural activities, supporting with internal communication, preparation, and engagement reporting
• Participate in People & Culture improvement workshops to address areas for potential innovation or challenges within the business
• Maintains and manages office first aid kit
  
  
  

Key Selection Criteria

• Must have a minimum of one (1) year experience in an entry-level People & Culture or Human Resources role, preferably in the IT-BPO industry or SaaS environment
• Must have a Bachelor’s Degree in Psychology, Human Resources, or any equivalent four-year-related course
• Must be computer literate and proficient in utilizing Google Workspace applications
• Knows data and statistical analysis, with attention to detail, and is data-driven
• Has basic design experience and exhibits literacy in using Canva
• Exhibits coachability, initiative, intelligence, the willingness to learn, and is self-motivated
• Registered Psychometrician, and other relevant certifications and qualifications, is an advantage but not required
  
  
  

Information Security Accountabilities

• Understand own contribution to the effectiveness of the Information Security Management System (ISMS)
• Understand own responsibilities within the ISMS (e.g. Acceptable of Use Assets Policy, Information Security Policy)
• Understand the consequences of non-compliance with the requirements of the ISMS
• Understand information security guidelines related to own job role
  
  
  

Key Requirements

• Meet the expected standard of behaviour aligned with our values including trust, respect, innovation, curiosity, impact, connection, accountability & integrity
• Manage personal workload in line with the tasks set out at the start of each People & Culture Sprints, and update them in line with our Agile HR approach
• Maintaining an excellent candidate experience with a high level of communication, transparency and professionalism shown during the recruitment process
• Learn, research, and abide by local employment legislation and guidelines to ensure all activities are compliant with local requirements
• Resolving questions or issues related to tasks you’ve been assigned within a timely manner
• Maintaining clear communication and collaborating with other team members and business units where relevant. Asking for support when needed from People & Culture colleagues
• Provide regular updates on the progress of assigned activities to the People & Culture Manager or Lead, including completion, delays or challenges
  
  
  

Measures of Success

• Consistent & clear communication with all internal and external stakeholders, including minimal grammatical errors in written communication or documents
• Ensure completion of 100% of onboarding tasks by assigned team members via Sprout
• Complete all administrative tasks within the required timeframe
  
  
  

Development Objectives

• 0-6 Months
• Build internal relationships with the existing People & Culture Team and employees within your region
• Learn & align with the annual and quarterly People & Culture Strategy, understanding current programs of work, projects and activities
• Develop an understanding of the MyPass product, focusing on how we use MyPass to manage internal compliance and information as well as pitching the MyPass Story to candidates
• Learn our approach to proactively building talent pools, communicating to candidates and scheduling interviews
• Work with team leads to understand & support onboarding and induction processes through Employment Hero
• 6-12 Months
• Participate in planning the quarterly P&C Strategy
• Support ongoing cultural and social initiatives across the business
• Contribute to updating information in Teamwork Spaces where approved
• Lead small P&C projects relating to any pillar of our framework
• Run improvement initiatives for our onboarding and induction process
• 12 – 24 Months
• Handover greater responsibilities from P&C Leads across pillars of the People & Culture framework
• Contribute to organisational capability planning, highlighting areas needing support & future requirements
• Explore responsibilities related to the People & Culture Associate position and build a development path towards promotion
  
  
  

Life at MyPass:

• Accessible and friendly office in Cebu IT Park
• Celebrate You - Anniversary gifts as early as your first work anniversary!
• Be Healthy - Wellbeing policy with a strong focus on whatever makes you feel good from the inside out, and a company-sponsored Healthcare Insurance worth PHP 110,000.00
• Work-Life Balance - Enjoy the right to disconnect with our 16 Paid Time Offs and 8 Compensatory Time Offs!
• Fuel Your Growth Journey - Unlocking your potential with a blend of in-person and online learning and development opportunities
• Get Rewarded and Recognized - Your impact to the business is seen and recognized through our Monthly Value Awards
• Be Comfortable - Casual Friday every day!
• We Love to Have Fun - Team outings, weekly lunches, team events, the list goes on…
• Generous Employee Referral Program - Rewards for referring top talent
  
  
  

Feel valuable

We’re big on culture. So much so that the team we've carefully curated are not only high-performers, they're also excellent humans. We foster an environment that is open, respectful and collaborative, where the status quo is challenged and both success and failure are celebrated.

MyPass champions diversity at all levels of the company, and we live by our core values that set us apart. We cultivate an inclusive culture and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our mantra is to make things happen, every single day.

Our company values:

Bring out the best - We connect and empower people to build a safer future. We strive to create a positive and enduring impact, no matter how small.

Challenge the norm - We pursue innovation by practising curiosity and always asking ‘why’. We challenge assumptions by seeking opportunities for growth and improvement.

Treat people well - We treat our customers, employees and partners as equals. We foster meaningful relationships through trust, compassion and respect.

Walk the walk - We are accountable for our goals, actions and collective vision. We work with integrity and are true to our word.