People and Partnership Manager
MicroSourcing
Date: 1 day ago
City: Pasay
Contract type: Full time
The People and Partnership Manager is responsible to oversee the operation of the assigned clients and ensure the quality delivery of the Microsourcing services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation. The People and Partnership Manager is also responsible to assist the SCEM to oversee the delivery center of Microsourcing and assure that the site is well-maintained and meets all regulatory requirements.
Strategy
Strategy
- Responsible for overseeing a set of specific clients and delivering the following: EBITDA, Client Growth, Reduced Attrition, Client Net Promoter Score and Employee Net Promoter Score.
- Assist the clients in setting up their Philippines operations and implement performance management, rewards and recognition, engagement activities, employee development plans and business continuity.
- Oversee the Client Experience Team composed of CE Account Managers and CE Specialists and ensure their continuous development to be the best partner of the clients in running their operation.
- Provide input to Mancom in the creation, development and improvement of policies and processes that will help in improving the company.
- Expand the size of operation of the clients by closely working with them and understanding their business needs. Assist in reviewing their operation- structure, processes, policies and introduce necessary improvements.
- Deliver the growth targets for both existing and new clients. Continue to identify opportunities for growth.
- Oversee the operation of the different departments responsible for the delivery of the services in the site.
- Maintain account details, keep track client requests and provide inputs to client billings that are accurate and on time.
- Oversee the upkeep, improvements and ensure compliance of the sites to health, safety and other regulatory requirements.
- Oversee the seat allocation and planning for the client operation in the sites.
- Plan and oversee site renovation based on agreement with the clients.
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