People and Culture Specialist (Pooling)

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

The People & Culture Operations Specialist is an integral member of the People & Culture (P&C) team, responsible for providing support in various P&C operational functions. This non-supervisory role plays a crucial role in maintaining HR processes and assisting with day-to-day HR operations.

The People & Culture Operations Specialist will be responsible for the following across Probe CX:

Employee Onboarding

• Responsible for receiving the pre-employment requirements from the new hire POC and follow-up with operations on the remaining pre-employment requirements not yet submitted by the new hire within 30 calendar days
• Responsible for receiving the company and government benefits applications of the employees.
• Check the completeness of the documents and attachments as well as check the application form
  
  

Benefits Administration

• Provides feedback to the employees regarding the status of their company and government benefits applications
• Handles timekeeping such as PTO monitoring
• Does timekeeping reports for payroll purposes
• Handles attendance processing such as processing approved AMRs
• Submits a summary of new hires, attrition, and Employee Action Forms (EAFs) to P&C Manager or P&C Officer for consolidation
• Liaise directly with line managers and supervisors regarding timekeeping, benefits, and labor relations concerns of the employees
  
  

Employee Relations

• Review the NTEs and decision memos of those cases that are class A-C. Guides the Client
• Experience team in using the proper COC provision based on the incident/ case
• Prepares the NTE and decision memos for those class D offenses
• Ensure due process is being observed in all labor cases, especially for terminable cases
• Handles exit process of separated employees. Assign online exit interview, conducts exit interview and then signs on the clearance of the employee
• Send out reminders for the end of the contract for project employees
• Send out reminders for those due for 3rd and 5th-month appraisals for those due for regularization
  
  

Records Management

• Maintains Employees 201 files such as filing Employees 201 file documents and retrieving the documents from the 201 files
  
  

Employee Engagement

• Help out with the Employee Engagement Unit in terms of implementation of company and site events for employees
  
  

Organizational Development

• Help out in the Organizational Development Unit for the implementation of projects for the respective sites such as performance appraisals
  
  

Health & Safety of Our People

• Ensure a safe, healthy, and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Complete all necessary training and compliance requirements and professional development opportunities.
  
  

What You Need

Non-negotiables

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• At least 1 year of experience in HR operations or a similar role.
• Proficient in HRIS software and Microsoft Office Suite.
• Strong understanding of labor laws and regulations in the Philippines.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized with strong analytical abilities.
• Ability to work independently and as part of a team.
• Maintains confidentiality and handles sensitive information with discretion.
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply