People Advocates Lead

Let's tomorrow, together.

At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.

Sound like the right fit? Your tomorrow looks bright at Ubiquity.

Your Role:

Ubiquity is continuing to evolve and grow the People Advocates! The ELR team leads the process, principles, and practices to navigate complex and sensitive matters, conduct investigations, and manage workplace conflict. This team works in close partnership with the Legal and the HR Business Partners teams to manage cases involving inquiries into behavioral concerns, manager conflict, consulting, investigations and employee grievances related to lived experiences not aligned to the company’s aspired culture, and legal risks.

We are looking for an ELR Supervisor with deep experience influencing and impacting high growth and dynamic businesses through effective management (both proactive and reactive) of a wide range of employee relations issues. This person will be accountable for working with employees across organizations, building trusted relationships quickly, and leading with empathy, compassion, and creativity to think inside and outside of the box to drive the right solutions.

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Responsibilities:

• Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks
• Discipline Management: Conduct end-to-end case investigations related to policy or culture
• concerns/violations and incident or threat response with increasing complexity, visibility and risk;
• Concludes an investigation, using findings, relevant partnership with team, and knowledge of the relevant regulations, and Ubiquity business context and organizational policies to determine a resolution to investigation of policy or culture concerns/violations and incident or threat response, and assigns corrective/disciplinary actions as deemed appropriate.
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessions
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
• Work at Scale: Launch and manage sustainable and strategic mechanisms for entire networks
• People Management: Lead the Employee and Labor Relations Team and ensure that each member of the team is developed and ready to take on next level of movements.
  
  

Requirements:

• Experience in providing insights into HR policies, programs and processes ensuring that the processes meet compliance and quality standards globally
• Strong leadership, efficient stakeholder management and effective communication skills
• Excellent issue resolution skills with ability to negotiate and resolve complex matters, putting specific problems in context of larger system
• Strong analytical skills and demonstrated ability to analyze and interpret data that can aid in developing the implementing analytics-based approach to preventing issues.
• Strong knowledge of employee relations and policy as well as country and local law and regulations
• Experience in anticipating issues, problem solving and implementing solutions, including referring critical issues to the appropriate level of management, and improving efficiency, quality, cost and productivity
• Demonstrated strong business acumen. Knowledge of multiple businesses, functions, and processes as well as solid knowledge of business and functional issues, and proven track record to positively impact business results.
• Demonstrated understanding of evolving ER landscape and capability of supporting organizational change efforts
• Capability to innovate and integrate ER processes around critical business issues, and align people, process, and structure to support these innovations
  
  

What We Do.

Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.

Come as U are, because U Matter at Ubiquity.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.