Payroll Analyst

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Payroll Team

The Payroll team plays a vital role in overseeing payroll and benefits administration, ensuring that Thumbtack has robust policies and procedures in place while providing essential information to support critical business decisions.

About the Role

The Payroll Analyst will be key in managing internal payroll processes, collaborating with external providers for timely payroll requirements, and coordinating with benefits providers for accurate reporting and enrollment, ultimately contributing to Thumbtack's ongoing success.

What you’ll do

• Manage Timely and Accurate Payroll and Timekeeping for all PH employees. This task includes payroll processing, payroll validation, ticket dispute management, final pay processing, system enhancement, and configuration.
• Ensure compliance with statutory requirements such as tax withholdings, SSS, Philhealth, Pag-ibig and other government-mandated contributions.
• Provide payroll support, data insights and recommendations to People Business Partners and People Operations team, that drive business strategies and decisions.
• Manage and triage the Philippines Payroll ticket queue, answering routine questions, processing transactions, and escalating or assigning more complex requests as appropriate.
• Provide employees with accurate and useful direction, resources, or support as needed to their queries in the quickest and most effective channel (voice, email, ticket, or instant message).
• Help to maintain and update payroll policies, procedures, and knowledge bases to ensure current and future best support for employees.
• Work with the team to improve operational efficiency and the employee experience by identifying opportunities for automation, process and policy changes, and improved communications and documentation.
• Support internal and external audits by providing accurate payroll data and documentation.
• Conduct Payroll and Timekeeping onboarding trainings for New Hires and newly appointed Managers.
• Assists in the completion of special and ad-hoc projects.
• Uphold the values of Thumbtack.

In order to be successful, you must bring

• 2+ years of direct experience successfully handling shared services payroll for employees (100-300 people)
• Knowledge of HRMS and Payroll systems, preferably Cloudpay and Workday
• Awareness of Philippine Taxation and Labor Law
• Self-starter and has the initiative to lead projects to enhance the employee experience
• Strong customer service skills, including the ability to handle difficult, urgent, and sensitive personal employee situations with confidentiality and discretion
• Excellent problem-solving, critical thinking, and analytical skills to find the best solutions for our employees
• Excellent English communication (verbal, writing, instant messaging, and email writing) skills
• Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools
• Comfortable working in a fast-paced tech startup environment where processes are still being defined
• Familiarity with Slack and Google Platform