Payments and Channels Management Officer

RCBC


Date: 1 week ago
City: Makati City
Contract type: Full time
Job Summary

  • The primary role of the Payments and Channels Management Officer (PCMO) is to ensure effective and efficient management, implementation and business growth of RBG’s strategic initiatives related to the banks existing payment channels and digital onboarding programs. The PCMO is tasked to improve both employee and customer experience through collaborations with different Business Units/Groups (such as RCBC Credit Cards Payments Channel, GTB Debit and DEIG ATM Go and related support units of the Bank) with the end-state goal of improved product competitiveness, accelerated market penetration, business growth and improved internal processes.

How will you contribute?

  • Digital Onboarding
  • Handles existing Digital Onboarding processes and liaises with internal and external stakeholders (see Internal and External Interaction section) to improve customer experience.
  • Formulates, develops & delivers the Digital Onboarding Directional Strategy, introduces new Product enhancements through engagement with different product & support groups; Creates concepts in defining end-to-end Digital Onboarding experience.
  • Ensures that figures in customer acquisition, revenue generation, volume growth and profitability of deposits are accurate.
  • Point person for the branch distribution channel with regards to new Initiatives (products, policies, services, campaigns, etc.) of deposit, Internal and External sales promotions assigned to him/her.
  • Champions/leads product/service delivery activities and implementation.
  • Manages a portfolio of customers availing the assigned products and services – provides oversight on implementation and after sales.
  • Executes, oversees and monitor output of Internal and External sales promotions / campaigns on deposit generation assigned to him/her.
  • Responsible in monitoring and timely execution of projects for further profitability analysis and prepares necessary directions to improve revenues.
  • If applicable, secures approval from Upper Management, Internal Committees and Regulatory offices (Legal & Compliance, ALCO, Excom, Techcom, RPT Committee, Board of Directors, BSP) for any new products or services or enhancements to be launched;
  • Consults and prepares budget with Department Head as necessary to meet business objectives.
  • Handles all escalated issues and provides for the necessary decision to address them and if necessary, seeks higher management on approval on recommended solutions.
  • Payments Ecosystem
  • Supports the Department Head and collaborates on strategies of internal Business Units partners of the bank to align with the Retail Banking Group (RBG)’s goals.
  • Drives and improves existing processes across different channels (Pulz, digital, etc.)
  • Utilizes all available resources to enable payments channels to effectively support RBG Sales.
  • Collaborate with all key stakeholders to build best-in-class process for payments in RBG with focus on merchant acquisition, user growth, and transaction growth w/in RBG
  • Supports Business Units (Credit Cards, Global Transaction Banking, DEIG) to increase in merchant acquisition, product penetration and new channel creation.
  • Facilitates enhanced due diligence on documentations and approval of assigned Financial Product Providers and their respective product suite as prescribed by the BSP and the Bank’s Cross Selling Policy

What will make you successful?

  • University graduate from a reputable educational institution, preferably of a business-related course or Marketing
  • Minimum 3-4 years work-experience in the banking industry preferably with experience in handling digital onboarding, digital payments, POS, and/or digital apps/e-wallets
  • Data driven with strong analytical skills. Has experience in the banking industry and is familiar with digital onboarding, payments, digital payment gateways. Self-motivated with proven ability to assume end-to-end function with grit and proactiveness to initiate and complete tasks.


    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Marketing Campaign Executive

    Cobden & Carter International, Makati City
    1 day ago
    Our client is a law firm focusing on providing support to companies and financial institutions reach their global goals.  RESPONSIBILITIES Build and execute marketing automation campaigns Execute global marketing lead generation campaigns Responsible for creating email list, testing and sending email Coordinate the execution of the integrated marketing tactics REQUIREMENTS At least 3 years of experience doing marketing automation campaigns ...

    Accounting Specialist

    Auto Global, Inc., Makati City
    3 days ago
    About USWe are the leading car dealership that has been providing great services to our customers for many years. We are built on a foundation of providing quality vehicles to clients along with outstanding customer service. We pride ourselves on being a company committed to excellence, and we strive to exceed customers' expectations. Our team is made of talented, dedicated...

    SAP EWM ABAP Consultant

    AVENSYS CONSULTING INC., Makati City
    3 days ago
    About the roleWe are seeking an experienced SAP EWM ABAP Consultant to join our dynamic team at AVENSYS CONSULTING INC. in Makati City, Metro Manila. As a full-time team member, you will play a crucial role in implementing and supporting our clients' SAP EWM solutions.What you'll be doingDesign, develop, and implement custom ABAP programs and enhancements for SAP EWM (Extended...