Payment Partner Settlements Officer

Responsibilities

• Work closely with Payment Partner Settlement Unit Head and other stakeholders to set-up and document processes relative to Payment Partner Settlement Unit not limited to the following:

Ø Comparison of Reports related to payment partner settlement

Ø Resolution of unreconciled customer payments

Ø Payment Partner Commission/Services payment and coordination

Ø Payment Partner Due Diligence

Ø Payment Partner vendor evaluation

Ø CTR/STR coordination to Compliance

Ø Complaints handling and resolution

Ø Other processes that may arise related to PPS Unit

• Ensure entries submitted for posting are validated and within delegated authority.
• Close monitoring of discrepancies noted during review of reports and resolution within the aging period. All documents required from Payment Partner shall be secured and satisfy the due diligence process prior starting the business with them
• Immediate coordination to Payment Partner should there be gaps noted
• Schedule regular meetings with Payment Partner to ensure smooth relationship
• Ensure that customer payments are remitted by Payment Partner within the agreed turnaround-time Ensure maker-checker is in place and observes proper segregation of duties and responsibilities. Monitoring completion of tasks assigned to the team within the agreed turnaround-time.
• Collaborates and attends meetings with stakeholders and identify areas that will have impact to the team. Timely review and update of documented processes.
• Acts as maker for the team based on delegated authority.
• Acts as reliever when somebody goes on leave based on the relief arrangement within the team and within Back Office as the need arises (as long as it does not compromise the segregation of duties and responsibilities and controls are in place).
• Organizes team files (soft and hard copy) and adheres to the record retention policy.
• Ensures audit-readiness of the team
• Identifies processes/systems for improvement but ensuring controls are in place.
• Initiates projects for the betterment of the team and the company as a whole.
• Participates on UAT/UVT for new or enhancement of systems that will have impact to the team.
• Prompt identification and escalation of issues noted and propose resolution to the immediate supervisor.
• Takes part in cross-functional assignment within the Back Office Department
• Performs tasks that maybe assigned from time to time other than the basic responsibilities listed above. Assists in combatting money laundering by ensuring processes required are in place.
• Complies with regulatory requirements like SEC, BSP, AMLC and other governing bodies.
• Strict adherence to company’s policies and code of conduct.

Requirements

• University degree on Accountancy, Banking & Finance, or any related Business Course
• More than 5 years of related/relevant experience in a financial institution
• Strong knowledge and experience in reconciliation and settlement with merchants and payment partners Experience in start up company is advantageous
• Sufficient knowledge of governing body regulations
• Have worked effectively on high volume of transactions with time constraints
• Proven leadership and people management skills
• Good communication skills
• High level of problem-solving skills in a well-structured manner
• Possesses analytical and strategic thinking
• Ability to work with different culture, race, or ethnic group
• Can work independently with minimal supervision
• Strong risk management skills and ability to mitigate identified risks
• Good interpersonal skills
• Strong attention to details
• Organize, innovative and results-oriented
• Project management skills
• Ability to multi-task in a fast-paced environment
• Positive attitude, knows how to find ways to address different circumstances