Payment Lifecycle Team Lead - Manual Payments Manila

Job Description

Join our dynamic team and play a crucial role in ensuring seamless payment operations. Unlock your potential in a supportive environment that values growth and expertise.

Job Summary

As a Manual Payments Operations Specialist within the Manual Payments Team, you will be responsible for processing manual payments based on instructions from internal and external clients. You will ensure that payment instructions are properly authenticated and authorized, adhering to risk and control guidelines. Your role will involve responding to client queries, providing accurate MIS reports, and assisting in training team members.

Job Responsibilities

• Process manual payments with 100% accuracy, following defined controls.
• Authenticate and authorize payment instructions in compliance with risk guidelines.
• Respond to mailbox queries and resolve client issues promptly.
• Meet all relevant deadlines and stipulated controls.
• Provide accurate and complete MIS reports.
• Assist in training and educating team members on job functions and procedures.
• Perform back-up tasks related to production and identify improvements in work practices.
• Work independently, identifying tasks to be undertaken with minimal supervision.
• Participate in function rotation within the group, ensuring workflow continuity.
• Process payments during EMEA hours.
  
  

Required Qualifications, Capabilities, And Skills

• Minimum of 3 years of experience in back-office operations at a reputed foreign bank or its processing arm/private sector bank/public sector bank as a Supervisor or Senior Analyst.
• Working knowledge of SWIFT and international payment conventions and practices.
• Excellent interpersonal skills for effective communication at all levels; must be a team player.
• Strong written and oral communication skills in English.
• Proactive problem-solving approach, ownership of issues, and determination to follow through; escalate issues as needed.
• Strong PC and analytical skills.
• Proficiency in MS Access, Excel, PowerPoint, and Word.
  
  

Preferred Qualifications, Capabilities, And Skills

• Experience in training and mentoring team members.
• Ability to identify and implement process improvements.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.