Payment Lifecycle Manager I

JOB DESCRIPTION

Join a world-class team at J.P. Morgan and help shape the future of global financial operations. This is your opportunity to lead impactful transformation initiatives and drive innovation in break management. You’ll collaborate with talented professionals across regions, leveraging cutting-edge automation and analytics. Make a difference by optimizing processes, strengthening controls, and delivering strategic solutions. Be part of a culture that values inclusion, empowerment, and continuous improvement.

As a Payment Lifecycle Manager in the Global Cash Operations and Utilities team, you will spearhead strategic projects to enhance reconciliation processes and operational effectiveness. You will partner with cross-functional teams to deliver automation and process improvements, using your expertise to identify opportunities and drive results. Together, we will set new standards for efficiency, accuracy, and risk management. You will play a central role in shaping our approach to break management and supporting our commitment to client excellence.

Job Responsibilities

• Lead and execute transformation initiatives focused on reconciliation break management.
• Initiate, plan, and deliver multiple projects across regions and the full process lifecycle.
• Create end-to-end process visualizations and mapping for break management.
• Research and implement business process changes and system enhancements.
• Develop and drive automation projects using Python and robotic process automation tools.
• Identify and implement process reengineering and optimization strategies.
• Standardize key performance and risk indicators across regions.
• Collaborate with AI, machine learning, risk, controls, and operations teams on project deliverables.
• Facilitate regular business review meetings for break management across all regions.
• Analyze data to identify trends, patterns, and root causes of breaks.
• Partner with risk, governance, and compliance teams to strengthen controls and ensure regulatory adherence.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent work experience.
• Five years of business, data analysis, or process automation experience.
• Proficiency in Python and robotic process automation tools such as UiPath Studio-X and Studio.
• Experience developing and maintaining automation solutions.
• Proven ability to build Alteryx solutions and translate them into Tableau dashboard reporting.
• Intermediate to advanced skills in Microsoft Office, including Excel, Visio, and PowerPoint.
• Experience supporting reusable automation solutions and attended bots.
• Strong understanding of financial services, payment operations, or reconciliation processes.
• Excellent oral and written communication skills.
• Ability to analyze existing capabilities and identify gaps and opportunities.
• Demonstrated experience in cross-functional collaboration and project management.

Preferred Qualifications, Capabilities, and Skills

• Experience with cognitive automation, OCR tools, and AI/machine learning.
• Flexibility to work varying shifts as required by project demands.
• Ability to foster partnership and effective communication among team members and stakeholders.
• Self-motivated and able to motivate others to meet tight deadlines.
• Experience in process standardization and optimization.
• Strong facilitation skills for business review meetings.
• Commitment to continuous improvement and innovation.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.