Payment Lifecycle Associate II - Fraud Payment Validation

JOB DESCRIPTION

Join the CB Fraud Client Experience Team and be part of a group committed to a high-performance culture, employee development, and continuous innovation

Job Summary

As a Payment Lifecycle Associate II for Commercial Banking, you will lead the business and manage a group of dynamic Payment Lifecycle Analysts and Associate/s. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategies and modernize the clients fraud experience. In this role, you will have frequent interaction with internal teams within the bank and external clients. You will serve as a primary point of contact for more complex client requests. This role will involve participation in projects, escalated requests, or enhancements related to Commercial Banking systems, processes, and treasury products both within the US and across our global footprint. The Payment Lifecycle Associate II will report to a Payment Lifecycle Manager III as part of the Commercial Fraud Prevention and Recoveries Team.

Job Responsibilities

• Daily responsibilities include managing direct reports, coaching directs, call monitoring, upskilling, resolving client concerns/complaints and coordinate with internal contact point for complex escalations, and serve as SME for Fraud processes
• Manage activities on heavy phone work including real-time queue management of inbound hotline, case assignment, and queue prioritization
• Handle escalations of potentially fraudulent payments that have been alerted by bank controls and subsequently engages the client to ensure the client has performed their due diligence on the transaction.
• Educate clients on Lookalike domain alerts when notified of domains that are registered that look like our client’s domain.
• Investigation and processing of fraudulently negotiated items (including checks, cashier checks, and withdrawals), the processing of ACH and Wire transactions and the disposition of transactions with clients.
• Reduce client fraud by querying data and analyzing client transactions detected by bank controls to determine which higher risk transactions require if engagement with the client/relationship team to ensure proper due diligence was performed by the client
• Exhibit ownership of client’s fraud experience and client satisfaction. Ownership of internal communication and status updates
• Support the development and maintenance of policies, procedures, and training materials
• Provide regular updates to senior leadership through business reviews and recurring KPI meetings
  
  

Required Qualifications, Skills, And Capabilities:

• Displayed effective leadership. Capable of motivating, developing, supporting, and training
• Excellent communication skills both written and verbal
• Relevant experience in stakeholder management and client focus
• Knowledge on Wires, ACH, SWIFT & international payment conventions/practices.
• Demonstrated consistent professional presence with the ability to adapt to evolving needs and situations
• Ability to multi-task effectively and leverage internal resources. Excellent organizational skills and attention to detail.
• Strong client focus and ability to partner with various internal groups and client coverage.
• Flexibility to support adjustments to work schedule; Shifts between 8:00 AM – 8:30 PM ET.
  
  

Required Qualifications, Skills, And Capabilities:

• Experience in managing an operations team for 6+ years
• Experience and a strong working knowledge of various aspects of Fraud strategies
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.