Patient Support Specialist

Discover your 100% YOU with MicroSourcing!

Position: Patient Support Specialist

Location: Metro Manila

Work setup & shift: Onsite | Mid to Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement through mentorship, buddy systems, and a professional development budget.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Patient Support Specialist, you will:

• Support patients through various conditions via email and phone communications
• Work in rotational shifts to support various market regions
• Collaborate remotely with doctors, pharmacies, and delivery partners
• Identify and escalate opportunities for improving processes, products, or services
  
  

What You Need

Non-negotiables

• 3+ years of experience in customer care or similar industries (e.g., hospitality, email support, call center, retail)
• Strong verbal and written English communication skills, with the ability to adjust tone to suit different customer interactions
• Natural team player with strong anticipation and problem-solving skills
• Familiarity with general computer skills; prior experience using customer service software, Mac, or Google Suite is a plus
• Willingness to work mid to night shifts (2 PM - 1 AM or 6 PM - 3 AM), with no fixed weekends off
• Passion or interest in healthcare and wellness
  
  

Preferred Skills/expertise

• Experience working in a healthcare company or related industry
• Background in quality assurance and process improvement
• Experience in handling English phone lines
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.