Patient Service Representative
Harris Global Business Services (GBS)
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Are you passionate about helping others and delivering exceptional service? Join us as a Patient Services Representative and play a vital role in ensuring patients receive the care and support they need. This role bridges patients, families, medical personnel, insurance providers, and administrative staff, helping create a smooth healthcare experience with empathy and professionalism.
What You’ll Do
What You’ll Do
- Answer patient inquiries with empathy and professionalism, addressing concerns and providing accurate information.
- Assist with billing, collections, and insurance-related queries.
- Coordinate with third parties, such as insurance providers, to resolve account questions.
- Conduct proactive outreach and follow-ups with patients.
- Cross-train and collaborate with your team to ensure smooth operations and effective backup coverage.
- Uphold confidentiality and ensure HIPAA compliance at all times.
- Maintain reliability through punctuality, strong attendance, and teamwork.
- Experience in healthcare or customer service is a plus.
- Strong communication and interpersonal skills.
- Knowledge of billing, insurance processes, or HIPAA regulations is an advantage.
- Highly organized, detail-oriented, and able to thrive in a fast-paced environment.
- Supportive and collaborative team environment.
- Opportunity to make a real impact on patients’ healthcare journeys.
- Career growth and development in the healthcare industry.
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