Patient Service Representative

Harris Global Business Services (GBS)


Date: 1 day ago
City: Cebu City
Contract type: Full time
Duties And Responsibilities

  • Answer incoming calls according to procedure and Departmental standards.
  • Assist patients in their queries and concerns.
  • Collect patients' outstanding balance.
  • Assist third party entities, e.g., insurance, in their queries regarding patients'

accounts.

  • Places outbound collection calls according to procedure and Departmental standards.
  • Collect patients' outstanding balance.
  • Assist patients in their billing queries and concerns.
  • Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed

for backup.

  • Ensures HIPAA guidelines are respected by safeguarding protected health information in

the capacity of the position's duties and responsibilities.

  • Team player being supportive of Department and Company goals and policies.
  • Reliable and punctual by maintaining a good attendance record and arriving at work and

returning from lunch and breaks on time.

  • Other related duties may be assigned from time to time.

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