Partner Onboarding Associate

Overview: The Partner Onboarding Associate will contribute to existing and new client provisioning of solutions for the partner merchants, digital bank, and other future Maya solution. He/she will oversee end to end processing of requests for Maya partners onboarding and account maintenance. He/she must be able to work on a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.

What you will be doing:

• Checking and validation of partner information and document
• sEnhanced due diligence (if applicable
• )Validation and endorsement of other account-related requests (i.e. additional user credentials, modification of system access, updating of records, etc.
• )Creation of partner accounts across various platform
• sPost-validation of partner information, documents, and other requirements as neede
• dUpdating of all relevant trackers for reporting purpose
• sAfter-sales customer servicing and processing of request
• sProactive and accurate monitoring of Service Level Agreements (SLAs
• )Process improvements and collaboration with cross-functional teams for product and process automatio
• nActive participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team

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What we are looking for

• : Graduate of any 4-year business cour
• seWith Operations experience in Fintech or any Financial Institution for at least 3 years , preferably in deposit account opening, partner onboarding and/or account provisioni
• ngHas excellent written, oral communication and presentation skil
• lsAble to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervisi
• onPossesses a keen eye for deta
• ilComfortable working with numbers and able to generate insightful and accurate repor
• tsHighly adaptable and flexible, able to work within a group or as an individual contribut