Part-Time Customer Success Concierge for LTVplus

MRF F648

Is This YOU? Then We Want to Meet You!

• You have proven experience in customer service, excelling in handling inquiries via email, live chat, WhatsApp, SMS, voice, and social media.

• You are a strong typist, exceeding 65 words per minute, and can efficiently navigate multiple screens.

• You have a deep understanding of upselling strategies and customer retention techniques.

• You thrive in a fastpaced environment, learning quickly and adapting to changing processes with ease.

• You possess strong problemsolving skills, tackling complex scenarios with creative solutions and empathy.

• You are highly organized, with excellent time management and attention to detail.

• You have experience working remotely and collaborating effectively with a team.

• You maintain professionalism and composure under pressure, even when handling dissatisfied or angry customers.

If this sounds like you, then you’re exactly who we’re looking for to join our team as a Customer Concierge!

Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

Customer Engagement & Retention

• Increase customer lifetime value by improving retention through proactive outreach.
• Reach out to customers via SMS (and occasionally email) to ensure a seamless experience.
• Engage in conversations about upcoming orders, assisting with pricing inquiries, subscription modifications, and general support.
• Prevent churn by providing exceptional service and addressing customer concerns effectively.
• Gather and document customer feedback on churn reasons to improve processes.

Technical Support & ProblemSolving Assist customers with navigating e

• commerce platforms like Shopify and Recharge.
• Troubleshoot minor technical issues and escalate as needed.
• Stay updated on product offerings and company policies to provide accurate information.

Collaboration & Strategy

• Work closely with the team coach and Customer Success Manager to strategize and optimize processes for better results.
• Keep track of key success metrics and contribute insights to enhance customer engagement strategies.

️ Tech Checklist – Gotta Have It!

• Proven experience in customer service, handling various communication channels.
• Strong typing skills (65+ WPM) with excellent multitasking abilities.
• Proficiency with Shopify, Recharge, and Google Suite (preferred but not required).
• Strong communication skills with a focus on empathy, clarity, and professionalism.
• Ability to upsell products and implement retention strategies successfully.
• Exceptional organization, time management, and attention to detail.
• Experience working remotely and using collaboration tools like Slack.

Preferred Experience

• Technical troubleshooting experience.
Familiarity with additional e
• commerce platforms beyond Shopify.
Prior experience in a subscription
• based business model.

Working Conditions Supporting US time zones.

Ready to join a team that values your expertise and commitment to outstanding customer service? We can’t wait to meet you!

Note Only shortlisted candidates will be contacted.
Employment type

Part-time

Department

Customer Success

Location

Philippines/Metro Manila/Manila