Outbound Call Center Manager

ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals, our Artificial Intelligence deliver high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made.

Were hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based clients. This role demands a sharp communicator, a resilient seller, and a process-driven leader who can build systems, coach teams, and deliver results in a fast-paced environment.

Key Responsibilities

• Build and manage outbound call center operations focused on US markets
• Develop and refine SOPs for call workflows, objection handling, and gatekeeper navigation
• Lead a team of sales agents, providing coaching and performance feedback
• Handle escalations and guide agents through difficult customer interactions
• Optimize CRM usage (Zoho) and team communication (Slack)
• Track KPIs and continuously improve conversion rates and call quality
• Collaborate with leadership to align outreach strategy with business goals
• Ability to motivate team this may include helping to create daily pay bonuses for reaching sales goals, or bonus for being a top performer
  
  
  

Requirements

• 5+ years in outbound sales or call center management
• Proven experience in cold calling and selling to US-based clients
• Strong project-building background (campaigns, SOPs, team structures)
• Impeccable English communication skills
• Resilience in handling rejection and navigating gatekeepers
• CRM experience (Zoho preferred); Slack for team coordination
• Comfortable working in a high-performance sales environment
  
  
  

Bonus Points

• Experience in B2B data or SaaS sales
• Familiarity with lead generation and enrichment tools
• Prior success managing remote teams across time zone