Outbound Call Center Manager
Lendex Data
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
ReigniteIQ is an AI-driven automotive data intelligence platform that identifies exactly when consumers are back in the market for a vehicle. By tracking and analyzing millions of consumer signals, our Artificial Intelligence deliver high-intent buyers directly to dealerships. Dealers receive these leads at no upfront cost and only pay on a performance basis when a sale is made.
Were hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based clients. This role demands a sharp communicator, a resilient seller, and a process-driven leader who can build systems, coach teams, and deliver results in a fast-paced environment.
Key Responsibilities
Were hiring a Senior Outbound Call Center Manager to lead our sales outreach efforts to US-based clients. This role demands a sharp communicator, a resilient seller, and a process-driven leader who can build systems, coach teams, and deliver results in a fast-paced environment.
Key Responsibilities
- Build and manage outbound call center operations focused on US markets
- Develop and refine SOPs for call workflows, objection handling, and gatekeeper navigation
- Lead a team of sales agents, providing coaching and performance feedback
- Handle escalations and guide agents through difficult customer interactions
- Optimize CRM usage (Zoho) and team communication (Slack)
- Track KPIs and continuously improve conversion rates and call quality
- Collaborate with leadership to align outreach strategy with business goals
- Ability to motivate team this may include helping to create daily pay bonuses for reaching sales goals, or bonus for being a top performer
- 5+ years in outbound sales or call center management
- Proven experience in cold calling and selling to US-based clients
- Strong project-building background (campaigns, SOPs, team structures)
- Impeccable English communication skills
- Resilience in handling rejection and navigating gatekeepers
- CRM experience (Zoho preferred); Slack for team coordination
- Comfortable working in a high-performance sales environment
- Experience in B2B data or SaaS sales
- Familiarity with lead generation and enrichment tools
- Prior success managing remote teams across time zone
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