Outbound Account Coordinator

Discover your 100% YOU with MicroSourcing!

Position: Outbound Account Coordinator

Location: 1880 Eastwood Libis, Quezon CIty

Work Setup & Shift: Onsite | Night Shift - 11 PM - 8:00 AM (Monday - Friday)

Why join MicroSourcing?

You'll Have

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Be a part of something big at Microsourcing! We're building a new team to support Australia's dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Job Responsibilities

• Making over 100 outbound calls daily to warm and recent prospects.
• Scheduling calls for interested homeowners with Account Management colleagues.
• Responding promptly to emails from homeowners.
• Educating customers about the company's products, application process, and pricing.
• Addressing homeowner inquiries, including questions, concerns, and application status updates.
• Prioritizing homeowner interactions and inquiries.
• Assisting with pilot programs and initiatives to enhance conversion rates.
• Devoting over 80% of time to communication via phone and email.
  
  

Preferred Skills

• Experience working in a call center
• Demonstrated success in a customer-facing role
• Experience with a Mortgage or HELOC, Fintech product
• Strong verbal and written communication
• Detail orientation and organizational skills
• Critical thinking and problem solving
• Adaptability and responsiveness to change
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply