Order to Cash Operations/Collections Support Analyst

Accenture in the Philippines


Date: 1 week ago
City: Quezon City
Contract type: Full time
RESPONSIBILITIES:


  • Process customer account creation and amendment
  • Process A/R billings, customer invoicing and adjustments
  • Understands the end-to-end process of billing and customer invoicing
  • Understand and perform Accounts Receivable supervisory role if and when needed
  • Provides required business unit reporting and other required information, when needed
  • Track and reconcile daily/monthly volumes and metrics
  • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
  • Investigating into situations where invoices and customer information requirements may contradict.
  • Participate in analysis and brainstorming sessions deriving actionable data from quality insights
  • Act as a subject matter expert of billing and customers invoicing
  • Follow-up on overdue accounts via phone calls, emails, and written communication
  • Negotiate payment arrangements or set up payment plans.
  • Record and track collections activity using systems like Excel or CRM/ERP tools SAP
  • Resolve billing disputes and clarify account statuses.
  • Work with internal teams Cash Apps Billing and Credit Management to resolve issues quickly.
  • Generate reports on account aging and collection effectiveness.
  • Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.


    • SKILLS AND QUALIFICATIONS:


  • Bachelor’s Degree in Business /Finance/Accounting-related courses only
  • At least 2 years solid Finance/Accounting experience in Order to Cash Process (e.g. Sales order, billing, collections, deductions/claims and cash applications)
  • At least 2 yrs solid experience in Credit and Collections
  • Candidates for collections must have prior voice collections experience, ideally business-to-business.
  • Experience in any accounting ERP (Oracle, SAP, etc.) is preferred but not required
  • BPO experience of at least 6 months is preferred, particularly in customer service in Financial Accounts.
  • Good communication skills
  • Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang
  • Amenable to work in Full RTO and nigh shift schedule


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