Order to Cash Operations Specialist/Team Lead

myGwork - LGBTQ+ Business Community


Date: 3 weeks ago
City: Quezon City
Contract type: Full time
This job is with Accenture, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Responsibilities

  • Overall OTC Deductions & Ageing reporting
  • Escalation handling from Sales and Account Coordinators
  • Next level escalation in managing queries from critical vendors
  • Works with Treasury for decision on priority vendors/payments
  • Production Supervision and Support
  • Coordinates individual and team work assignments
  • Monitors work load balancing
  • Supports high quality work through a positive environment
  • Monitors team members performance with the focus on improvement

Service Level Agreements and Performance Metrics

  • Ensures individual and team service levels are met or exceeded
  • Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
  • Front line contact for questions or issues surrounding service levels
  • Quality
  • Participates in providing feedback to the Quality team for improvement suggestions
  • Works with auditing resources on individual and team error trends
  • Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
  • Performance Management
  • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
  • Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

Qualifications

SKILL AND QUALIFICATIONS:

  • Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
  • with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
  • With at least 7 to 8 years of OTC/Accounts Receivable experience
  • With 2 years of supervisory experience
  • Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
  • Willing to work in any shifts i.e. night shift, graveyard schedule etc.
  • Good communication skills

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