Order Operations Specialist

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

Role: Order Operations Specialist

Experience: 1-3 Years

Location: Remote/Manila or Cebu City, Philippines

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

About The Order Operations Specialist

MarketStar is looking for an Order Operations Specialist to support our Google team. This position is part of the Chrome/Workspace for Education Ordering and Operations team. Responsibilities for this position include the support of a variety of ordering support issues that arise for partners in the licensing process. Having previous Google support experience is desired and will be very helpful in fulfilling the responsibilities of this role.

What Will You Do?

• Function as external subject-matter-expert for Workspace for Education ordering questions and escalations
• Partner Enablement – Build partner-facing resources for ordering best practices
• Internal Enablement – Train and support internal teams to better comprehend Workspace for Education ordering nuances and scenarios
• Internal processes – Create product conversion pathways guidance for order processing teams, streamlining ordering operations for discount programs and product conversions
• Internal Operations – Point of Contact for triaging revenue recognition inconsistencies in Google’s systems
• Order Quality – Program Management of order management team and discount practices to ensure quality
• Assist partners in on-boarding, program agreements, and participating in Google Chrome’s partner program and partners establish a strong foundation for selling & ordering.
  
  

What Will You Need to Succeed?

• Order processing experience
• Strong organizational skills
• Previous Google work experience (preferred)
• Self-starter
• Attention to detail
• Situational awareness
• Value collaboration and transparency
• High communication skills to explain technical questions/answers in a concise, simple, and consistent manner
  
  

What We Offer

In our commitment to our “We Care” value, we believe in providing employees with valuable

• Mental and physical well-being benefits include:
• Competitive base salary
• Remote or Hybrid work
• Additional Health Insurance
• Mental health program
• Access to our company library of 50+ hours of sales video training
• Access to learning platform SkillSoft - Business, Design, & Tech online courses
• Work computer (Chromebook)
  
  

If You're up for this position, hit the Apply Now Button!